AI-Enabled Customer Experience & ERP Order Specialist

i2i Recruitment Limited; Cheltenham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Development opportunities

Team events

Sick leave

Employee assistance programmes

Salary sacrifice schemes

Volunteer day

Job summary

i2i Recruitment Limited in the United Kingdom is seeking a customer-focused professional to join our client services team. You will handle customer calls and emails, process orders in the ERP system, and coordinate deliveries with warehouse and courier partners.

This role emphasizes using AI-enabled tools to streamline workflows, resolve inquiries, manage payments, and push continuous improvement across departments while upholding service excellence.

Qualifications

• 3-5+ years' experience in a customer-facing role.
• Excellent communication skills and rapport-building abilities.
• Confident on the phone and comfortable with video communication.
• Attention to detail and strong organisational skills.
• Ability to adapt to new systems and processes.
• Interest in AI and new technological advancements.
• A proactive attitude with resourcefulness.

Responsibilities

• Handling customer calls and emails promptly and professionally
• Processing orders accurately within the ERP system and managing payments
• Tracking deliveries and coordinating with warehouse and courier partners
• Resolving queries, complaints, damages and returns efficiently
• Ensuring customers stay informed throughout the order process
• Embracing AI-enabled tools to enhance workflow and customer experience
• Identifying opportunities to improve and streamline processes
• Supporting team members across different functions and departments
• Assisting with small quote modifications and negotiations as needed

Skills

Customer-facing

Communication skills

Phone/Video

Attention to detail

Organisational skills

Proactive attitude

Tools

ERP systems

Order management software

Job description

i2i Recruitment Limited in the United Kingdom is seeking a customer-focused professional to join our client services team. You will handle customer calls and emails, process orders in the ERP system, and coordinate deliveries with warehouse and courier partners.

This role emphasizes using AI-enabled tools to streamline workflows, resolve inquiries, manage payments, and push continuous improvement across departments while upholding service excellence.