AI-Driven Customer Support Executive (Remote UK)

The Alliance; Barnsley; Hybride; GBP 32 000 - 34 000; Plein temps

Avantages offerts par ce poste

34 days annual leave

Private Medical Insurance

Life Insurance (4x salary)

Wellness benefits and therapy support

Gym membership subsidy

Cycle to Work

Flexible working hours

Team training and social events

Résumé du poste

The Alliance is hiring a Customer Support Executive to be the primary contact for members across email and ticketing systems. You will help optimize our AI support agent, analyze key pain points, and build expertise in customer operations in a fast-growing environment.

You will work with Customer Success, Education, Product and other teams to resolve issues quickly, contribute to FAQs, and feed insights back to the wider team. UK-wide remote work is possible, with a hybrid option in London.

Qualifications

• Experience supporting AI-powered platforms or knowledge bases.
• Proven ability to respond promptly and empathetically to customers.
• Ability to analyze issues and document effective solutions.
• Strong collaboration across CS, Education, Product and Success teams.
• Familiarity with creating and maintaining FAQs or knowledge bases.

Responsabilités

• Be the first point of contact for members via email and ticketing systems.
• Support the ongoing maintenance and improvements of the AI agent.
• Collaborate with Customer Success, Education, Product and other teams to resolve issues.
• Contribute to FAQs, support docs, and feedback loops to improve the product.

Connaissances

AI agent experience

Customer support experience

Knowledge management

Team player

Creative problem-solving

Outils

Intercom

Zendesk

Description du poste

The Alliance is hiring a Customer Support Executive to be the primary contact for members across email and ticketing systems. You will help optimize our AI support agent, analyze key pain points, and build expertise in customer operations in a fast-growing environment.

You will work with Customer Success, Education, Product and other teams to resolve issues quickly, contribute to FAQs, and feed insights back to the wider team. UK-wide remote work is possible, with a hybrid option in London.