AI-Driven Solutions Engineer: Fraud & Support

DT; Greater London; Hybride; GBP 70 000 - 100 000; Plein temps

Résumé du poste

Digital Turbine is seeking a Solutions Engineer to join our Solutions Engineering team with a focus on the Offerwall (OFW) product. The role blends analytics, fraud review, and outsourced customer support oversight, with opportunities to apply AI tooling and grow into broader DT products.

You'll analyze advertiser fraud claims using SQL and Databricks, refine detection heuristics, and collaborate with Product, Data, and Sales to drive data‑informed decisions.

Qualifications

• Bachelor's degree in a quantitative, business, or technical field or equivalent practical experience.
• At least 1 year of experience in analytics, fraud/risk, trust & safety, CS operations, or sales/solutions engineering.
• Strong hands‑on skills in SQL; experience with Databricks or similar data platforms preferred.
• Genuine interest in how fraud operates and evolves with a rigorous, evidence‑based approach to investigation.
• Solid business acumen and comfort making judgment calls with direct financial impact.
• Experience or strong interest in support operations, vendor/outsourced team management, and process improvement; enthusiasm for applying AI tools to support workflows.
• Excellent communication skills, able to explain data‑driven decisions to both technical and non‑technical stakeholders.
• Comfortable working independently across two streams (fraud and CS) in a fast‑paced environment.
• Prior experience in the AdTech or mobile app ecosystem is a plus.

Responsabilités

• Review and investigate advertiser fraud claims on OFW campaigns using internal analytics tools to validate or challenge the claim.
• Decide on claim outcomes — accept and charge back the publisher, decline the claim, or apply a partial compensation.
• Maintain and refine fraud detection heuristics and review criteria with data teams.
• Stay current on emerging fraud techniques and mobile ad fraud trends to keep review methodology up to date.
• Produce regular reporting on claim volumes, outcomes, and fraud trends for internal stakeholders and advertiser partners.
• Escalate recurring fraud patterns and recommendations to the OFW Product team for roadmap influence.
• Monitor and review the outsourced CS team performance against SLAs and quality standards.
• Identify recurring ticket patterns and root causes; drive reductions in ticket volume and resolution time.
• Explore AI-assisted triage, response automation, and self‑service options for end users.
• Act as internal POC for the outsourced CS vendor, balancing quality, cost, and user experience.
• Develop deep expertise in Offerwall end‑to‑end and cross‑functional product flows.
• Surface insights from fraud and support data to inform product decisions with Product, Data, and Sales teams.
• Build familiarity with DT Exchange and DT Fairbid to support broader scope in the future.
• Periodic travel to support vendor and stakeholder alignment.

Connaissances

SQL

Analytical thinking

Communication

Formation

Bachelor's degree in quantitative, business, or technical field

Outils

Databricks

Description du poste

Digital Turbine is seeking a Solutions Engineer to join our Solutions Engineering team with a focus on the Offerwall (OFW) product. The role blends analytics, fraud review, and outsourced customer support oversight, with opportunities to apply AI tooling and grow into broader DT products.

You'll analyze advertiser fraud claims using SQL and Databricks, refine detection heuristics, and collaborate with Product, Data, and Sales to drive data‑informed decisions.