AI-Driven SaaS Implementation Lead

Moveworks; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

ServiceNow is seeking an Implementation Manager to oversee the on-time, on-budget delivery of the Moveworks platform for enterprise customers in a London-area role. You will lead projects, govern scope and risk, and drive adoption through effective change management and stakeholder engagement.

The role requires coordinating with customers, partners, and sales to map requirements, align deliverables, and ensure successful post-launch transitions. Travel up to 25% is expected.

Qualifications

• 4+ years progressive experience leading software implementations (SaaS preferred) with enterprise customers or equivalent.
• Project management experience including scope control, budgeting, estimating, and resource management.
• Experience in leveraging or thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Ability to communicate technical concepts clearly and efficiently.

Responsibilities

• Lead customers through the initial implementation of Moveworks as well as new product offerings, often with a services partner.
• Manage the engagement governance, timeline, scope, risk, change management, resourcing, and reporting.
• Help customers identify, map, build, and launch agentic workflows that drive business value.
• Provide change management best practices to ensure successful adoption and organizational readiness.
• Work with Sales, partners, and customers to understand the engagement and value being delivered.
• Understand customer goals and align deliverables accordingly.
• Be the single point of contact to encourage collaboration and customer agreement on proposed solutions.
• Mentor team members and partners to achieve engagement deliverables and promote the customer's desired results.
• Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
• Partner with the Product organization as a champion for customers, sharing insights from the field in product design and development cycles.
• Partner with Customer Success Managers to ensure a seamless transition to post-launch engagement and support.

Skills

Software implementations

Project management

AI integration

Cross-functional collaboration

Stakeholder communication

Travel up to 25%

Job description

ServiceNow is seeking an Implementation Manager to oversee the on-time, on-budget delivery of the Moveworks platform for enterprise customers in a London-area role. You will lead projects, govern scope and risk, and drive adoption through effective change management and stakeholder engagement.

The role requires coordinating with customers, partners, and sales to map requirements, align deliverables, and ensure successful post-launch transitions. Travel up to 25% is expected.