AI-Driven Process Improvement Lead

PHS Group Ltd.; Dinas Powys; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Company car or car allowance

Virtual GP for you and your household

Buy and sell holiday scheme

Discounts with major retailers (phsPer

Job summary

phs Group is seeking a hands-on Process Improvement and Automation Lead to work across the business, identifying practical improvements that simplify how we work and boost productivity. You will lead cross-functional activity from initial diagnosis through implementation and measurable benefit realisation.

This is a high-impact role with no direct reports. You will influence senior stakeholders and operational teams, turning priorities into practical, measurable results while applying automation

Qualifications

• Proven experience delivering continuous improvement and AI-enabled change.
• Track record of taking improvement activity from diagnosis to implementation with measurable benefits.
• Strong process mapping, analytical and structured problem-solving skills.
• Experience influencing senior stakeholders without direct authority.
• Commercial awareness linking improvements to cost, productivity, service, quality and risk.
• Practical understanding of automation, generative AI and agentic AI for safe business change.
• Confidence using data to identify opportunities and test assumptions.
• Clear communication and facilitation to translate complex issues into actions.
• Results-driven, pragmatic and collaborative with momentum across priorities.

Responsibilities

• Build and manage a prioritized pipeline of improvement opportunities aligned to the business plan and executive priorities.
• Review end-to-end processes to identify inefficiency, duplication, bottlenecks, and control weaknesses, then recommend improvements.
• Lead cross-functional improvement projects from discovery through testing, implementation, adoption and benefit realisation.
• Develop clear business cases, delivery plans and success measures using operational, financial, customer and colleague data.
• Identify where automation and AI can improve outcomes while meeting governance, privacy and responsible AI requirements.
• Facilitate workshops, coach colleagues and support teams to embed new tools and sustainable ways of working.

Skills

Continuous improvement

Stakeholder influence

Data-driven decision making

Automation / AI understanding

Cross-functional collaboration

Education

Lean Six Sigma qualification

Job description

phs Group is seeking a hands-on Process Improvement and Automation Lead to work across the business, identifying practical improvements that simplify how we work and boost productivity. You will lead cross-functional activity from initial diagnosis through implementation and measurable benefit realisation.

This is a high-impact role with no direct reports. You will influence senior stakeholders and operational teams, turning priorities into practical, measurable results while applying automation