AI-Driven Continuous Improvement Lead with Company Car

PHS Group Ltd.; Caerphilly; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Company car or allowance

Virtual GP

Holiday buy/sell

Employee discounts

ILM training

Job summary

phs Group is seeking a hands-on Continuous Improvement Lead to drive practical improvements across the business, from diagnosis to realisation. You will lead cross-functional initiatives and leverage automation and AI as enablers while ensuring governance and data-driven decisions.

Based in South Wales or Tamworth, the role offers a competitive salary, company car or allowance, and a range of benefits. You will develop business cases, map processes, and coach teams to embed new ways of working.

Qualifications

• Proven experience delivering continuous improvement, business change, process improvement or operational transformation initiatives, including the adoption and use of AI.
• Track record of taking improvement activity from diagnosis through to implementation and measurable benefit realisation.
• Strong process mapping, analytical and structured problem-solving skills.
• Experience working across functions and influencing senior stakeholders without direct authority.
• Commercial awareness and the ability to connect improvements to cost, productivity, customer service, quality and risk.
• Experience supporting the adoption of new systems, processes or ways of working.
• A practical understanding of automation, generative AI and agentic AI, including how they can be applied safely to business change.
• Confidence using data and performance measures to identify opportunities, test assumptions and demonstrate impact.
• Strong communication and facilitation skills, with the ability to translate complex issues and technology into clear, practical actions.
• A results-driven, pragmatic and collaborative approach, with the resilience to maintain momentum across multiple and changing priorities.

Responsibilities

• Building and managing a prioritised pipeline of improvement opportunities aligned to the business plan and Executive Team priorities.
• Reviewing end-to-end processes to identify inefficiency, duplication, bottlenecks and control weaknesses, then recommending practical improvements.
• Leading cross-functional improvement projects from discovery and process design through testing, implementation, adoption and benefit realisation.
• Developing clear business cases, delivery plans and success measures, using operational, financial, customer and colleague data to demonstrate value.
• Identifying where approved automation, generative AI and agentic AI can improve outcomes, while meeting governance, information security, privacy and responsible AI requirements.
• Facilitating workshops, coaching colleagues and supporting teams to embed new tools, processes and sustainable ways of working.

Skills

Continuous improvement

Process mapping

Data analysis

Stakeholder leadership

Automation

Generative AI

Cross-functional teamwork

Problem solving

Communication

Job description

phs Group is seeking a hands-on Continuous Improvement Lead to drive practical improvements across the business, from diagnosis to realisation. You will lead cross-functional initiatives and leverage automation and AI as enablers while ensuring governance and data-driven decisions.

Based in South Wales or Tamworth, the role offers a competitive salary, company car or allowance, and a range of benefits. You will develop business cases, map processes, and coach teams to embed new ways of working.