AI-Driven Enterprise Architect & Transformation Lead

DPD Group UK; Oldbury; On-site; GBP 70,000 - 120,000; Full time

Benefits offered by this job

Company car or cash alternative

Attractive bonus scheme

Private Medical Insurance

Holiday trading

Enhanced maternity and paternity

Job summary

DPD UK in the West Midlands is seeking a role focused on large-scale business transformation, architectural blueprinting, analysis and implementation, acting as the primary advocate for exceptional customer and colleague experience. The role is on-site 3 days a week in Oldbury, shaping design Principles for AI integration and operating models.

Responsibilities include human-centric design, KPI-based impact assessment, translating business needs into blueprints, risk management, stakeholder

Responsibilities

• AI Strategy and Integration: Lead the design principles for integrating Artificial Intelligence (AI) capabilities into the business model, processes, and technical architecture, ensuring responsible and value-driven deployment.
• Customer and Colleague Experience Design: Define, govern, and embed human-centric design principles across all business and enterprise blueprints, ensuring that transformation initiatives prioritise customer value, usability, accessibility, and colleague efficiency and well-being.
• Impact Measurement and Feedback: Establish and monitor metrics (KPIs) to track the success of architectural and operating model changes based on qualitative and quantitative improvements in customer satisfaction and colleague productivity/experience.
• Business Requirement Translation: Ensure the Business Analyst function effectively captures, analyses, and translates complex business requirements into tangible architectural blueprints and change initiatives.
• Risk and Quality Assurance: Establish quality gates and design assurance processes to mitigate risks associated with organisational, operating model, and architectural changes.
• Stakeholder Engagement: Collaborate with senior stakeholders across all functions to secure buy-in and resources for strategic design initiatives.
• Resource Management: Manage the budget and resource allocation for the Design function.
• Future Direction & Innovation: Identify emerging trends in technology, operating models, and business architecture to continually refine the strategic direction of the organisation.
• Executive Communication: Lead communication efforts regarding design roadmaps, progress, and outcomes to the executive leadership team.

Job description

DPD UK in the West Midlands is seeking a role focused on large-scale business transformation, architectural blueprinting, analysis and implementation, acting as the primary advocate for exceptional customer and colleague experience. The role is on-site 3 days a week in Oldbury, shaping design Principles for AI integration and operating models.

Responsibilities include human-centric design, KPI-based impact assessment, translating business needs into blueprints, risk management, stakeholder