AI-Enabled Business Architect for Transformation

Dpdgroup; Oldbury; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Company car or cash alternative

Bonus scheme

Private Medical Insurance

Holiday trading

Enhanced maternity/paternity

Job summary

DPD UK is recruiting a Business Architect to lead large-scale transformation, establishing architectural blueprints and governance across functions from Oldbury. You will design AI-enabled solutions, drive customer and colleague experience improvements, and monitor KPIs to quantify impact.

This on-site role collaborates with senior leaders to secure investment and ensure safe, compliant operations. The position emphasizes strategic direction, risk management, and effective leadership in a

Qualifications

• Experience designing enterprise architecture and blueprints.
• Ability to translate business needs into architectural requirements.
• Strong collaboration with senior stakeholders to secure resources.

Responsibilities

• AI Strategy and Integration: Lead the design principles for integrating Artificial Intelligence (AI) capabilities into the business model, processes, and technical architecture, ensuring responsible and value-driven deployment.
• Customer and Colleague Experience Design: Define, govern, and embed human-centric design principles across all business and enterprise blueprints, ensuring that transformation initiatives prioritise customer value, usability, accessibility, and colleague efficiency and well-being.
• Impact Measurement and Feedback: Establish and monitor metrics (KPIs) to track the success of architectural and operating model changes based on qualitative and quantitative improvements in customer satisfaction and colleague productivity/experience.
• Business Requirement Translation: Ensure the Business Analyst function effectively captures, analyses, and translates complex business requirements into tangible architectural blueprints and change initiatives.
• Risk and Quality Assurance: Establish quality gates and design assurance processes to mitigate risks associated with organisational, operating model, and architectural changes.
• Stakeholder Engagement: Collaborate with senior stakeholders across all functions to secure buy-in and resources for strategic design initiatives.
• Resource Management: Manage the budget and resource allocation for the Design function.
• Future Direction & Innovation: Identify emerging trends in technology, operating models, and business architecture to continually refine the strategic direction of the organisation.
• Executive Communication: Lead communication efforts regarding design roadmaps, progress, and outcomes to the executive leadership team.
• Maintain training records for all employees
• Provide adequate and competent supervision to maintain a safe working environment
• Work in collaboration with all business units to meet Health & Safety objectives
• Record all work related accidents, incidents, ill health and hazards in accordance with company policies and procedures
• Assist in investigating accidents and incidents within the workplace
• Co‑operate with periodic inspections and audits of the workplace and/or equipment in accordance with legislation and the H&S management system

Skills

AI strategy

Architecture design

Stakeholder engagement

Change management

Job description

DPD UK is recruiting a Business Architect to lead large-scale transformation, establishing architectural blueprints and governance across functions from Oldbury. You will design AI-enabled solutions, drive customer and colleague experience improvements, and monitor KPIs to quantify impact.

This on-site role collaborates with senior leaders to secure investment and ensure safe, compliant operations. The position emphasizes strategic direction, risk management, and effective leadership in a