Enterprise AI & Transformation Architect

DPD UK; Oldbury; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Company car / cash

Bonus scheme

Private medical insurance

Health kiosks

Free on-site parking

Eye tests subsidy

Job summary

DPD UK is seeking an on-site AI Architect to drive large-scale business transformation from Oldbury, focusing on architecture, design principals, and customer/colleague experience enhancements.

The role emphasizes leadership in AI integration, governance of design standards, and collaboration with senior stakeholders to deliver measurable value and safer operating practices across the organization.

Responsibilities

• AI Strategy and Integration: Lead the design principles for integrating Artificial Intelligence (AI) capabilities into the business model, processes, and technical architecture, ensuring responsible and value-driven deployment.
• Customer and Colleague Experience Design: Define, govern, and embed human-centric design principles across all business and enterprise blueprints, ensuring that transformation initiatives prioritise customer value, usability, accessibility, and colleague efficiency and well-being.
• Impact Measurement and Feedback: Establish and monitor metrics (KPIs) to track the success of architectural and operating model changes based on qualitative and quantitative improvements in customer satisfaction and colleague productivity/experience.
• Business Requirement Translation: Ensure the Business Analyst function effectively captures, analyses, and translates complex business requirements into tangible architectural blueprints and change initiatives.
• Risk and Quality Assurance: Establish quality gates and design assurance processes to mitigate risks associated with organisational, operating model, and architectural changes.
• Stakeholder Engagement: Collaborate with senior stakeholders across all functions to secure buy-in and resources for strategic design initiatives.
• Resource Management: Manage the budget and resource allocation for the Design function.
• Future Direction & Innovation: Identify emerging trends in technology, operating models, and business architecture to continually refine the strategic direction of the organisation.
• Executive Communication: Lead communication efforts regarding design roadmaps, progress, and outcomes to the executive leadership team.
• Maintain training records for all employees
• Provide adequate and competent supervision to maintain a safe working environment
• Work in collaboration with all business units to meet Health & Safety objectives
• Record all work related accidents, incidents, ill health and hazards in accordance with company policies and procedures
• Assist in investigating accidents and incidents within the workplace
• Co-operate with periodic inspections and audits of the workplace and/or equipment in accordance with legislation and the H&S management system

Job description

DPD UK is seeking an on-site AI Architect to drive large-scale business transformation from Oldbury, focusing on architecture, design principals, and customer/colleague experience enhancements.

The role emphasizes leadership in AI integration, governance of design standards, and collaboration with senior stakeholders to deliver measurable value and safer operating practices across the organization.