AI-Driven Data Cloud Success Architect

Salesforce, Inc.; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Office-flexible work arrangement

Accommodations available

Job summary

Salesforce is seeking an Agentforce/Data Cloud Success Architect to drive successful outcomes for strategic customers by leveraging data and analytics capabilities. You will be a trusted expert for the Agentforce/Data Cloud program, guiding architecture, performance, and solution design while collaborating with internal and external partners.

Responsibilities include engaging with Signature customers, identifying capability gaps, and delivering playbooks aligned to engagement catalog.

Qualifications

• Demonstrated success in implementing CDP/AI projects either directly or as part of a Customer Success team.
• Demonstrated ability to guide customers through complex AI/Data implementations with a focus on providing clear technical direction and removing barriers to success.
• A good understanding of data modelling, integration, and data governance best practices
• Excellent communication skills, and a demonstrated ability to work collaboratively with cross-functional teams from Developer to Executive
• Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers
• Ability to demonstrate basic understanding of AI and data-related industry trends.
• Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
• Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
• Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviours in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Responsibilities

• Be a trusted Agentforce/Data Cloud subject-matter expert for the broader Success Architect organisation.
• Engage with our Signature and Strategic customers to evaluate and recommend optimisation strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce/Data Cloud
• Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customisation
• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
• Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce/Data Cloud customers
• Build strong relationships with both internal and external business partners, contributing to broader goals and growth
• Drive thought leadership through mentoring and knowledge sharing

Skills

Data modelling

Data integration

Data governance

Communication skills

Cross-functional collaboration

AI understanding

Problem solving

Remote collaboration

Self-starter

Data ethics awareness

Education

Degree or equivalent experience

Tools

Python

Java

.Net

SQL

Job description

Salesforce is seeking an Agentforce/Data Cloud Success Architect to drive successful outcomes for strategic customers by leveraging data and analytics capabilities. You will be a trusted expert for the Agentforce/Data Cloud program, guiding architecture, performance, and solution design while collaborating with internal and external partners.

Responsibilities include engaging with Signature customers, identifying capability gaps, and delivering playbooks aligned to engagement catalog.