AI-Driven Customer Success Manager (EMEA)

Klaviyo; Greater London; Hybrid; GBP 56,000 - 84,000; Full time

Job summary

Klaviyo is seeking Customer Success Professionals for our London office, working in a hybrid model with three days in the office. You will help exceed customer expectations for our EMEA clients, building trusted partnerships across multiple stakeholders.

The role emphasizes consultative and technical skills, data analytics, and the use of CRM, campaign management, and marketing technology to deliver value. Expect growth opportunities and a collaborative team culture.

Qualifications

• 2+ years in customer success or account management with multiple stakeholders.
• Background in CRM, digital marketing, data or analytics.
• Familiar with AI tools and workflows.
• Experience with Marketing Automation technologies.
• Experience explaining how to achieve goals using software.

Responsibilities

• Transform customer workflows and advocate AI-driven improvements.
• Act as trusted advisor for Klaviyo’s SMB segment.
• Identify opportunities for expansion and upsell with customers.
• Create success plans based on customer goals and challenges.
• Improve email, SMS, and digital channel revenue via the Klaviyo platform.

Skills

Customer success

Account management

AI in work

Marketing Automation

CRM

Data analytics

G-Suite

Salesforce

Gainsight

Tools

Gainsight

Salesforce

G-Suite

Job description

Klaviyo is seeking Customer Success Professionals for our London office, working in a hybrid model with three days in the office. You will help exceed customer expectations for our EMEA clients, building trusted partnerships across multiple stakeholders.

The role emphasizes consultative and technical skills, data analytics, and the use of CRM, campaign management, and marketing technology to deliver value. Expect growth opportunities and a collaborative team culture.