AI-Driven Customer Operations Partner

Opply; Greater London; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

25 days holiday

Flexible hybrid work

Pension scheme

Job summary

Opply in London is seeking a Customer Operations Partner to own a portfolio of accounts from onboarding to steady-state operation, blending customer success, operations, and AI-driven workflows.

You will prompt and tune AI agents, manage orders, deliveries, payments, and credit decisions, and collaborate with suppliers. The role offers a hybrid working pattern with 3–5 days in the office and a strong growth trajectory.

Qualifications

• Experience managing multiple stakeholders and processes (e.g., Customer Success, Operations, Account Management, Purchasing).
• Comfort using AI tools like Claude or ChatGPT in day-to-day work; ability to build/configure automation or prompts.
• Exposure to food, consumer goods, or supply chain/logistics is a plus but not required.
• Comfortable with real commercial conversations: negotiating a price or credit decision.

Responsibilities

• Own accounts operations from onboarding through steady-state operation.
• Handle inbound queries about orders, deliveries, payments, and the platform; flag and resolve issues.
• Negotiate with suppliers on orders, pricing, and terms; manage credit limits and approvals.
• Coordinate freight with carriers and brokers; ensure compliance and audit-ready documents.
• Prompt, configure, and maintain AI agents for routine workflows and monitoring metrics.

Skills

Stakeholder management

Attention to detail

Multitasking

Negotiation

AI tools usage

Customer operations

Tools

Claude

ChatGPT

Job description

Opply in London is seeking a Customer Operations Partner to own a portfolio of accounts from onboarding to steady-state operation, blending customer success, operations, and AI-driven workflows.

You will prompt and tune AI agents, manage orders, deliveries, payments, and credit decisions, and collaborate with suppliers. The role offers a hybrid working pattern with 3–5 days in the office and a strong growth trajectory.