AI-Driven Customer Growth Lead

HW Interim Solutions; United Kingdom; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

HW Interim Solutions partners with a leading financial services business to appoint an experienced Senior Business Lead who will own end-to-end customer capability, using data, analytics and AI to deliver relevant, timely and commercially valuable customer interactions.

The focus is to transition the capability into a stable, scalable, business-owned operation—improving adoption, conversion and measurable commercial outcomes while laying foundations for future growth.

Qualifications

• Experience leading data-driven, AI-enabled business capabilities.
• Proven ability to transition products into sustainable business ownership.
• Strong commercial understanding with data-led improvement of engagement, conversion or revenue.
• Knowledge of customer analytics, personalisation or AI-enabled journeys.
• Experience in financial services or regulated environments.
• Strong cross-functional collaboration across Data Science, Data Engineering, Technology and commercial teams.
• Excellent stakeholder management with senior leadership.

Responsibilities

• Taking ownership of the customer capability with clear priorities, governance and performance measures.
• Driving transition from development to a stable, scalable business operation.
• Collaborating across commercial, data science, technology and operations to optimise engagement, retention and conversion.
• Improving quality and relevance of AI-generated customer opportunities through data analysis and feedback.
• Establishing dashboards and management information to track outcomes and commercial benefits.
• Managing dependencies and priorities to ensure delivery and adoption.
• Developing a roadmap for future enhancements, integrating with wider journeys.
• Providing clear, commercially focused updates to senior leadership.

Job description

HW Interim Solutions partners with a leading financial services business to appoint an experienced Senior Business Lead who will own end-to-end customer capability, using data, analytics and AI to deliver relevant, timely and commercially valuable customer interactions.

The focus is to transition the capability into a stable, scalable, business-owned operation—improving adoption, conversion and measurable commercial outcomes while laying foundations for future growth.