AI-Driven Customer Care Specialist

Compare the Market; Peterborough; On-site; GBP 21,000 - 30,000; Full time

Job summary

Compare the Market in Peterborough is seeking a motivated Customer Care Specialist to deliver outstanding service across live chat, email and social channels. You will manage queries from initial contact through to resolution and investigate concerns with internal teams to achieve positive outcomes.

You will handle escalated complaints including referrals to the Financial Ombudsman Service, manage GDPR and third-party information requests, and provide accurate information on our products.

Qualifications

• We are looking for ambitious individuals who enjoy solving problems, helping people and continuously learning.
• Role develops skills in customer experience, digital communications, complaint resolution, regulatory processes and stakeholder management.
• You will gain exposure to a wide range of customer interactions and business functions.

Responsibilities

• Delivering outstanding customer service across live chat, email and social media channels.
• Manage customer queries and complaints from initial contact through to resolution.
• Investigate customer concerns and work with internal teams to achieve positive outcomes.
• Handle escalated complaints including Financial Ombudsman Service referrals.
• Manage GDPR and authorised third-party information requests.
• Provide accurate information relating to Compare the Market products and services.
• Support continuous improvement of knowledge base content and customer processes.
• Achieve quality, service and performance targets while maintaining a customer-first approach.

Skills

Customer service

Problem solving

Learning mindset

Job description

Compare the Market in Peterborough is seeking a motivated Customer Care Specialist to deliver outstanding service across live chat, email and social channels. You will manage queries from initial contact through to resolution and investigate concerns with internal teams to achieve positive outcomes.

You will handle escalated complaints including referrals to the Financial Ombudsman Service, manage GDPR and third-party information requests, and provide accurate information on our products.