AI-Driven Customer Experience Specialist

Compare The Market Limited; Peterborough; On-site; GBP 22,000 - 28,000; Full time

Job summary

Compare The Market Limited in Peterborough is seeking a Customer Care Specialist to deliver outstanding support across live chat, email and social channels. You will handle customer queries and complaints from initial contact to resolution, investigate concerns with internal teams to achieve positive outcomes, and ensure GDPR and third‑party information requests are processed accurately.

This role offers a clear path to develop skills in customer experience and digital communications within a

Responsibilities

• Delivering outstanding customer service across live chat, email and social media channels.
• Manage customer queries and complaints from initial contact through to resolution.
• Investigate customer concerns and work with internal teams to achieve positive outcomes.
• Handle escalated complaints including GDPR and authorised third-party information requests.
• Provide accurate information relating to Compare the Market products and services.
• Support continuous improvement of knowledge base content and customer processes.
• Achieve quality, service and performance targets while maintaining a customer-first approach.

Job description

Compare The Market Limited in Peterborough is seeking a Customer Care Specialist to deliver outstanding support across live chat, email and social channels. You will handle customer queries and complaints from initial contact to resolution, investigate concerns with internal teams to achieve positive outcomes, and ensure GDPR and third‑party information requests are processed accurately.

This role offers a clear path to develop skills in customer experience and digital communications within a