Customer Care Specialist

Compare The Market; Peterborough; On-site; GBP 21,000 - 30,000; Full time

Job summary

Compare the Market in Peterborough is seeking a motivated Customer Care Specialist to deliver outstanding service across live chat, email and social channels. You will manage queries from initial contact through to resolution and investigate concerns with internal teams to achieve positive outcomes.

You will handle escalated complaints including referrals to the Financial Ombudsman Service, manage GDPR and third-party information requests, and provide accurate information on our products.

Qualifications

• We are looking for ambitious individuals who enjoy solving problems, helping people and continuously learning.
• Role develops skills in customer experience, digital communications, complaint resolution, regulatory processes and stakeholder management.
• You will gain exposure to a wide range of customer interactions and business functions.

Responsibilities

• Delivering outstanding customer service across live chat, email and social media channels.
• Manage customer queries and complaints from initial contact through to resolution.
• Investigate customer concerns and work with internal teams to achieve positive outcomes.
• Handle escalated complaints including Financial Ombudsman Service referrals.
• Manage GDPR and authorised third-party information requests.
• Provide accurate information relating to Compare the Market products and services.
• Support continuous improvement of knowledge base content and customer processes.
• Achieve quality, service and performance targets while maintaining a customer-first approach.

Skills

Customer service

Problem solving

Learning mindset

Job description

Job Description

Customer Care Specialist

Function: Customer Care

Location: Peterborough

Curious about what’s next?

So are we. Join Compare the Market and help make financial decision making a breeze for millions.

At Compare the Market, we are a purpose-driven business powered by technology and AI. We are building high-performing teams and creating opportunities for people who are eager to learn, grow and make an impact.

This isn't just another customer service role. It's an opportunity to launch and grow your career within one of the UK's most recognisable digital brands. You'll develop highly transferable skills, work alongside talented colleagues, and gain exposure to technology and AI-enabled ways of working while making a real difference to millions of customers.

We are looking for ambitious, curious thinkers who thrive in a fast-moving environment and want to build a long-term career.

What you will be doing and learning?

• Delivering outstanding customer service across live chat, email and social media channels.
• Manage customer queries and complaints from initial contact through to resolution.
• Investigate customer concerns and work with internal teams to achieve positive outcomes.
• Handle escalated complaints including Financial Ombudsman Service referrals.
• Manage GDPR and authorised third-party information requests.
• Provide accurate information relating to Compare the Market products and services.
• Support continuous improvement of knowledge base content and customer processes.
• Achieve quality, service and performance targets while maintaining a customer-first approach.

What We Are Looking For

We're looking for ambitious individuals who are ready to build a meaningful career in a fast-paced, technology-driven business. Whether you've already gained customer service experience or is looking for your first step, you'll be someone who enjoys solving problems, helping people and continuously learning.

This role is an excellent foundation for anyone looking to develop valuable skills in customer experience, digital communications, complaint resolution, regulatory processes and stakeholder management. You'll gain exposure to a wide range of customer interactions and business functions, creating opportunities to broaden your expertise and build a future career path within Compare the Market.

We're seeking individuals who are curious, adaptable and eager to take ownership of challenges. Strong attention to detail, resilience and a growth mindset will help you thrive.

Most importantly, you'll be excited by the opportunity to develop new skills, embrace continuous improvement and contribute to a business that is constantly evolving through technology, innovation and AI-powered ways of working.

Why Compare the Market?

We are a business built for pace, performance and growth. Here, you will be encouraged to think differently, develop new capabilities and take ownership of your career. We invest in our people and provide opportunities to learn, progress and make a meaningful impact from day one.