AI-Driven CRM Implementation Lead

Stellar Select Limited; City Of London; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Discretionary annual bonus

Pension

25 days annual leave

Growing fintech environment

Job summary

Stellar Select Limited is seeking an AI & CRM Implementation Specialist for an initial 3-month fixed-term contract in London with a hybrid work pattern. The role focuses on hands-on AI embedding across the business and enhancing CRM capabilities to improve customer journeys and decision-making.

You will collaborate with senior stakeholders to identify opportunities where AI adds value, implement practical AI use cases, and ensure CRM adoption and data quality while delivering measurable

Qualifications

• Experience implementing AI in financial services or FinTech.
• CRM experience and optimisation understanding.
• Ability to engage with senior leadership and operational teams.

Responsibilities

• Identify and implement practical AI use cases across the business.
• Embed AI into day-to-day processes, workflows and customer journeys.
• Translate business requirements into effective technology solutions.
• Review processes to identify automation opportunities and AI-driven efficiencies.
• Support development and enhancement of the organisation's CRM capability.
• Improve CRM processes, data quality, reporting and user adoption.
• Collaborate with business and technology teams to deliver measurable value.

Skills

AI implementation

CRM optimization

Stakeholder management

Communication skills

Job description

Stellar Select Limited is seeking an AI & CRM Implementation Specialist for an initial 3-month fixed-term contract in London with a hybrid work pattern. The role focuses on hands-on AI embedding across the business and enhancing CRM capabilities to improve customer journeys and decision-making.

You will collaborate with senior stakeholders to identify opportunities where AI adds value, implement practical AI use cases, and ensure CRM adoption and data quality while delivering measurable