AI Customer Experience Manager — Docs, Dashboards & Renewal Risk

Ethos; Greater London; À distance; GBP 62 000 - 89 000; Plein temps

Résumé du poste

Ethos is seeking an experienced Customer Experience Manager to lead and scale operations for AI-assisted document and deck workflows. You will shape processes for health metrics, renewal forecasting, and executive-ready deliverables, ensuring accuracy and impact for enterprise clients.

Remote, flexible hours (5–20 hours per week) with ASAP start. You will collaborate with a network of investors and clients to facilitate paid expert engagements and advisory opportunities.

Qualifications

• 4+ years owning customer success or support operations for a B2B SaaS or services org.
• Translate support data into quarterly business review decks and escalation runbooks.
• Craft high-quality documents, spreadsheets and slide decks with clear writing.

Responsabilités

• Lead customer success or support ops teams to create, evaluate and refine AI-generated docs, spreadsheets and slides.
• Develop health-score dashboards, renewal risk scorecards, and adoption playbooks for key accounts.

Connaissances

Customer success

Health-score models

Renewal forecasting

Data to exec decks

Document craftsmanship

Spreadsheet craftsmanship

Slide decks

Written communication

Description du poste

Ethos is seeking an experienced Customer Experience Manager to lead and scale operations for AI-assisted document and deck workflows. You will shape processes for health metrics, renewal forecasting, and executive-ready deliverables, ensuring accuracy and impact for enterprise clients.

Remote, flexible hours (5–20 hours per week) with ASAP start. You will collaborate with a network of investors and clients to facilitate paid expert engagements and advisory opportunities.