Remote VP of Customer Success — AI-Doc Excellence

Ethos; Greater London; Remote; GBP 62,000 - 82,000; Full time

Job summary

Ethos is seeking VPs of customer success with 4+ years leading customer success or support operations teams to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: health-score dashboards, renewal risk scorecards, quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer briefs.

This fully remote, flexible commitment offers 5-20 hours per week (or more) at $70/hour, with start ASAP.

Qualifications

• 4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting.
• Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust.
• Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail.

Responsibilities

• Lead customer success or support operations scope for a B2B SaaS or services organization.
• Translate usage data into quarterly business review decks and escalation runbooks trusted by executives and customers.
• Craft expert-level documents, spreadsheets, and presentations with meticulous attention to detail.

Skills

Health-score models

Renewal forecasting

Deck craftsmanship

Job description

Ethos is seeking VPs of customer success with 4+ years leading customer success or support operations teams to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: health-score dashboards, renewal risk scorecards, quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer briefs.

This fully remote, flexible commitment offers 5-20 hours per week (or more) at $70/hour, with start ASAP.