Expert Opportunity - Customer Experience Manager ($70/hr, up to $1,400/week)

Ethos; Greater London; Remote; GBP 62,000 - 89,000; Full time

Job summary

Ethos is seeking an experienced Customer Experience Manager to lead and scale operations for AI-assisted document and deck workflows. You will shape processes for health metrics, renewal forecasting, and executive-ready deliverables, ensuring accuracy and impact for enterprise clients.

Remote, flexible hours (5–20 hours per week) with ASAP start. You will collaborate with a network of investors and clients to facilitate paid expert engagements and advisory opportunities.

Qualifications

• 4+ years owning customer success or support operations for a B2B SaaS or services org.
• Translate support data into quarterly business review decks and escalation runbooks.
• Craft high-quality documents, spreadsheets and slide decks with clear writing.

Responsibilities

• Lead customer success or support ops teams to create, evaluate and refine AI-generated docs, spreadsheets and slides.
• Develop health-score dashboards, renewal risk scorecards, and adoption playbooks for key accounts.

Skills

Customer success

Health-score models

Renewal forecasting

Data to exec decks

Document craftsmanship

Spreadsheet craftsmanship

Slide decks

Written communication

Job description

About This Opportunity

We're working with a leading foundational AI lab to find experienced customer experience managers who can help train their latest language model on professional document, spreadsheet, and slide deck tasks.
We're looking for customer experience managers with 4+ years leading customer success or support operations teams to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: customer health-score dashboards, renewal risk scorecards, quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer synthesis briefs.

Compensation: $70/hour
Commitment: Flexible, 5-20 hours per week (or more if desired)
Location: Fully remote, work on your own schedule
Start date: ASAP

About Ethos

Ethos is a new expert network built by a McKinsey/SoftBank/DeepMind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.

Qualifications

• 4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
• Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust
• Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail