AI Agent Engineer - Scale Conversational Agents
Decagon
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Benefits offered by this job
Job summary
Decagon is the leading conversational AI platform powering concierge customer experiences for brands worldwide. The Agent Engineering team owns end-to-end AI agents that operate across voice, chat, email and SMS, solving complex customer interactions at scale.
As a software engineer on this team, you will design and ship best-in-class AI agents, collaborate with customers, and push the boundaries of multimodal models to deliver reliable, enterprise-grade solutions for industries like finance,
Qualifications
- Have 3+ years of industry experience in software engineering.
- Proficiency with Python, TypeScript and asynchronous programming.
- A high degree of comfort digging into system failures within deep technology stacks using any tool necessary.
Responsibilities
- Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
- Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
- Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Skills
Job description
Decagon is the leading conversational AI platform powering concierge customer experiences for brands worldwide. The Agent Engineering team owns end-to-end AI agents that operate across voice, chat, email and SMS, solving complex customer interactions at scale.
As a software engineer on this team, you will design and ship best-in-class AI agents, collaborate with customers, and push the boundaries of multimodal models to deliver reliable, enterprise-grade solutions for industries like finance,
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