AI Adoption & Technical Learning Lead

Trustpilot Italia; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working options

Bonus

25 days holiday per year

Volunteer days

Learning & development opportunities

Pension and life insurance

Headspace access

Parental leave

Cycle-to-work scheme

Company events

Job summary

Trustpilot is seeking an AI and Technical Learning Manager to embed an AI-first culture and build the capability of our people across the technology teams. You will design the strategy that embeds AI into how Trusties think and work, and ensure teams have the technical skills needed through Tech Academies, apprenticeship-funded programmes, and bespoke upskilling.

Your success will be measured by progress in AI confidence, technical proficiency, and a culture of continuous learning and innovation

Qualifications

• Passionate about AI and how it changes the way people work.
• A strategic architect, not just a programme manager.
• Technically fluent with Generative AI and LLMs.
• A skilled change manager who addresses resistance and designs adoption journeys.
• Experienced in technical capability building and Tech Academy-style frameworks.
• Savvy with Apprenticeship Levy funding and how to maximise its value.
• A confident stakeholder consultant who can influence senior leaders.

Responsibilities

• Drive AI adoption across Trustpilot by designing and running initiatives, campaigns, and learning experiences for practical, widespread adoption.
• Build an AI learning strategy that moves people from curiosity to fluency with a clear path and measurable outcomes.
• Consult with functional leaders on AI use cases and design learning and change support to implement shifts.
• Champion a culture of experimentation and continuous learning, creating safe-to-try environments for Trusties to improve with tech.
• Design and oversee technical skills programmes, including Tech Academies and structured learning pathways for deep capability.
• Strategize the Apprenticeship Levy funding to enable high-quality, accredited AI and data training.
• Measure adoption, confidence, and ROI, providing leadership with clear progress metrics.
• Benchmark AI and technical learning maturity against industry standards and adapt strategy as the landscape evolves.

Job description

Trustpilot is seeking an AI and Technical Learning Manager to embed an AI-first culture and build the capability of our people across the technology teams. You will design the strategy that embeds AI into how Trusties think and work, and ensure teams have the technical skills needed through Tech Academies, apprenticeship-funded programmes, and bespoke upskilling.

Your success will be measured by progress in AI confidence, technical proficiency, and a culture of continuous learning and innovation