Agentic Service Design Architect & Digital Engineer

Atos; Birmingham; On-site; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Pension Scheme - contributions matched

Private medical cover

Income Protection

Life Assurance

25 days paid leave + National Holidays

Flex benefits program

Job summary

Atos seeks a senior professional to define and structure agentic service delivery models by translating requirements into detailed workflows, interaction patterns, and operational designs. You will design agentic workflows, collaborate with developers, ensure governance and platform constraints, and optimize flows for reliability and maintainability, helping clients modernize IT operations.

This role requires 6–10 years of experience in service design and is UK-based with SC clearance

Qualifications

• 6–10 years in service design, automation architecture, or process engineering.
• Experience designing operational workflows in enterprise environments.
• Eligibility for SC clearance and UK residency for the last 5 years.

Responsibilities

• Analyze service requirements (ITSM, operations, business processes).
• Design agentic workflows and orchestration logic.
• Define interaction models between agents, systems and humans.
• Produce agent flow specifications and design artifacts.
• Ensure designs align with governance, safety, and platform constraints.
• Collaborate with developers and architects to ensure implementability.
• Optimize flows for efficiency, reliability, and maintainability.

Skills

Service design

Process engineering

Workflow modeling

AI-assisted workflows

ITSM (incident/change/problem)

Tools

BPMN

Orchestration tools

Automation tools

n8n

ServiceNow

Job description

Atos seeks a senior professional to define and structure agentic service delivery models by translating requirements into detailed workflows, interaction patterns, and operational designs. You will design agentic workflows, collaborate with developers, ensure governance and platform constraints, and optimize flows for reliability and maintainability, helping clients modernize IT operations.

This role requires 6–10 years of experience in service design and is UK-based with SC clearance