Agentic Service Design Architect | Digital Engineer

Atos Group; Hurley; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Pension Scheme - contributions matched

Private medical cover

Income Protection

Life Assurance

25 days paid leave + Holidays

Flex benefits program

Job summary

Atos Group is seeking a Service Design Architect to define agentic service delivery models and translate requirements into detailed agent workflows. You will design orchestration logic and interaction patterns between agents, systems, and humans, ensuring governance and safety constraints are met.

Join a leader in digital transformation, with a focus on AI-powered, secure, end-to-end services. Significant experience in service design and BPMN is expected, with a strong emphasis on scalable

Qualifications

• Experience designing enterprise service delivery models.
• Ability to translate service requirements into agentic workflows.
• Knowledge of ITSM processes and governance constraints.

Responsibilities

• Define and structure agentic service delivery models.
• Design agentic workflows and orchestration logic.
• Define interaction models between agents, systems, and humans.
• Produce agent flow specifications and design artifacts.
• Ensure designs align with governance, safety, and platform constraints.
• Collaborate with developers and architects to ensure implementability.
• Optimize flows for efficiency, reliability, and maintainability.

Skills

Service design

Workflow modeling

BPMN

AI workflows

ITSM

Human-in-the-loop

Agent behavior modeling

Tools

n8n

ServiceNow

Orchestration tools

Job description

Atos Group is seeking a Service Design Architect to define agentic service delivery models and translate requirements into detailed agent workflows. You will design orchestration logic and interaction patterns between agents, systems, and humans, ensuring governance and safety constraints are met.

Join a leader in digital transformation, with a focus on AI-powered, secure, end-to-end services. Significant experience in service design and BPMN is expected, with a strong emphasis on scalable