Agentic Service Design Architect - Digital Engineer

Atos; Birmingham; On-site; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Pension Scheme - contributions matched

Private medical cover

Income Protection

Life Assurance

25 days paid leave + National Holidays

Flex benefits program

Job summary

Atos seeks a senior professional to define and structure agentic service delivery models by translating requirements into detailed workflows, interaction patterns, and operational designs. You will design agentic workflows, collaborate with developers, ensure governance and platform constraints, and optimize flows for reliability and maintainability, helping clients modernize IT operations.

This role requires 6–10 years of experience in service design and is UK-based with SC clearance

Qualifications

• 6–10 years in service design, automation architecture, or process engineering.
• Experience designing operational workflows in enterprise environments.
• Eligibility for SC clearance and UK residency for the last 5 years.

Responsibilities

• Analyze service requirements (ITSM, operations, business processes).
• Design agentic workflows and orchestration logic.
• Define interaction models between agents, systems and humans.
• Produce agent flow specifications and design artifacts.
• Ensure designs align with governance, safety, and platform constraints.
• Collaborate with developers and architects to ensure implementability.
• Optimize flows for efficiency, reliability, and maintainability.

Skills

Service design

Process engineering

Workflow modeling

AI-assisted workflows

ITSM (incident/change/problem)

Tools

BPMN

Orchestration tools

Automation tools

n8n

ServiceNow

Job description

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.
With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.
A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

About Atos Group

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

Mission / Role Summary

Define and structure agentic service delivery models by translating service requirements into detailed agent workflows, interaction patterns, and operational designs.

Where purpose meets career

Work at the forefront of AI, agentic technology and automation – practical roles applying emerging technology to real operational and customer challenges.
Build skills and a career in a fast-growing area – supported by structured learning, specialist enablement and hands‑on delivery experience.
Help shape a new capability and make a visible impact – an opportunity to influence how these capabilities develop, create reusable solutions and help shape the future of service delivery within Atos.

Key Responsibilities

• Analyze service requirements (e.g., ITSM, operations, business processes)
• Design agentic workflows and orchestration logic
• Define interaction models between agents, systems, and humans
• Produce agent flow specifications and design artifacts
• Ensure designs align with governance, safety, and platform constraints
• Collaborate with developers and architects to ensure implementability
• Optimize flows for efficiency, reliability, and maintainability

Required Skills

• Strong background in service design / process engineering
• Experience with workflow modeling (BPMN, orchestration, automation tools)
• Ability to define logical flows and decision trees
• Understanding of AI-assisted workflows and agent behavior modeling
• Experience with ITSM processes (incident, change, problem)

Nice-to-Have Skills

• Familiarity with workflow tools (n8n, ServiceNow, etc.)
• Exposure to agent-based architectures
• Understanding of human involvement patterns (human out of the loop, human after the loop, human on the loop, human in the loop) and escalation design

Experience Profile

• 6–10 years in service design, automation architecture, or process engineering
• Experience designing operational workflows in enterprise environments

Candidate Persona

A structured thinker who excels at breaking down complex services into clear, logical workflows. Strong at bridging business processes and technical implementation.

Essential Criteria – SC Eligibility

To be eligible for SC clearance, you must have lived and worked in the UK continuously for the past 5 years.

Benefits

• Pension Scheme - contributions matched up to 10%
• Private medical cover
• Income Protection
• Life Assurance
• 25 days paid leave + National Holidays
• Flex benefits program

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