Agentforce Developer

NTT DATA; Greater London; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Flexible work options

Job summary

NTT DATA UK & Ireland is seeking an Agentforce Technical Consultant to design, build and optimise AI-powered agent solutions on Salesforce. You will work within our Salesforce practice to deliver scalable, secure and high-performing automation across Sales and Service use cases, leveraging Agentforce, Flow, Apex and LWC.

Applicants should have 3–5+ years Salesforce development experience, be proficient with Apex/LWC and integration patterns, and hold Salesforce Platform Developer I (or higher)

Qualifications

• 3–5+ years Salesforce development experience
• Apex, LWC and Salesforce automation tools experience
• Exposure to Agentforce, Einstein, AI automation, or conversational solutions
• Strong data modelling and integration pattern knowledge
• Experience in Agile delivery environments
• Salesforce Platform Developer I certification (required)
• Salesforce Platform Developer II (desirable)
• Salesforce AI/Agentforce certifications (where applicable)
• Ability to deliver well-scoped development tasks independently

Responsibilities

• Design and configure Agentforce agents aligned to business use cases
• Build AI-driven workflows using Flow, Apex, and orchestration tools
• Implement conversational and automation capabilities across Sales and Service use cases
• Configure prompts, grounding strategies, guardrails, and agent behaviours
• Support testing, optimisation, and monitoring of AI agent performance
• Develop custom solutions using Apex, Lightning Web Components (LWC), and declarative tools
• Build integrations using REST/SOAP APIs and event-driven patterns
• Ensure scalability, performance, and adherence to platform limits
• Support CI/CD pipelines and version control best practices
• Collaborate with Solution Architects and Technical Leads on solution design
• Participate in technical design sessions and backlog refinement
• Contribute to effort estimation and sprint planning
• Support documentation and knowledge sharing
• Ensure compliance with security, data privacy, and AI governance standards
• Apply Salesforce and AI best practices to reduce technical debt
• Contribute to reusable frameworks and accelerators within the practice

Skills

Salesforce

Agentforce

Apex

LWC

Flow

APIs

CI/CD

Agile

Security Clearance

Problem solving

Education

Salesforce Platform Developer I (required)

Salesforce Platform Developer II (desirable)

Salesforce AI / Agentforce certifications (where applicable)

Tools

Mulesoft

APIGEE

Connected Apps

Lightning Components

Job description

The team you';ll be working with:

As part of our continuous growth, we are seeking a skilled Agentforce Technical Consultant to design, build, and optimise AI-powered agent solutions on the Salesforce platform. This role will play a key part in delivering intelligent automation, conversational experiences, and AI-driven workflows using Salesforce Agentforce capabilities.

You will work as part of our Salesforce practice within delivery teams to implement scalable, secure, and high-performing solutions while developing deeper expertise in AI, automation frameworks, and emerging Salesforce innovations.

This is an exciting opportunity to be at the forefront of Salesforce AI transformation

Please note, you must either have Full UK Security Clearance (SC) or be able to attain it to be eligible for this role.

What you';ll be doing:

• Design and configure Agent force agents aligned to business use cases

• Build AI-driven workflows using Flow, Apex, and orchestration tools

• Implement conversational and automation capabilities across Sales and Service use cases

• Configure prompts, grounding strategies, guardrails, and agent behaviours

• Support testing, optimisation, and monitoring of AI agent performance

• Develop custom solutions using Apex, Lightning Web Components (LWC), and declarative tools

• Build integrations using REST/SOAP APIs and event-driven patterns

• Ensure scalability, performance, and adherence to platform limits

• Support CI/CD pipelines and version control best practices

• Collaborate with Solution Architects and Technical Leads on solution design

• Participate in technical design sessions and backlog refinement

• Contribute to effort estimation and sprint planning

• Support documentation and knowledge sharing

• Ensure compliance with security, data privacy, and AI governance standards

• Apply Salesforce and AI best practices to reduce technical debt

• Contribute to reusable frameworks and accelerators within the practice

What experience you';ll bring:

• 3–5+ years Salesforce platform development experience

• Experience with Apex, LWC, and Salesforce automation tools

• Exposure to Agent force, Einstein, AI automation, or conversational solutions

• Strong understanding of data modelling and integration patterns

• Experience working in Agile delivery environments

• Strong problem-solving and analytical mindset

• Salesforce Platform Developer I (required)

• Platform Developer II (desirable)

• Salesforce AI / Agent force certifications (where applicable)

• Additional cloud certifications (Sales, Service, Experience) beneficial

• Independently delivers well-scoped development tasks

• Demonstrates growing expertise in AI-driven Salesforce capabilities

• Balances declarative and programmatic approaches effectively

• Contributes ideas and innovation within the team

• Shows ambition to grow toward Technical Lead or SME capability

• Integration Experience is beneficial (Mulesoft / APIGEE / Connected Apps)

• Experience of JavaScript/Lightning components

• Basic understanding of Apex sharing and security model

• Experienced with Lightning Web Components

• Skills in analyzing and problem-solving issues

• Experience of prioritizing tasks and working to deadlines

• Strong communication, time-management and multi-tasking skills

• Automated testing experience (e.g. Provar, Selenium) - desirable

• Able to understand large / complex systems and both review and pick up existing implementations for in-life enhancement.

• Able to work as part of a small Agile team, collaborating with and supporting others - flexing roles and responsibilities as needed.

Clearance: Security Clearance will be required for this role. Candidates to confirm if they have / are willing to be cleared. Please also provide confirmation of current or previous SC clearance.

Who we are:

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place whereyougrow.

what we';ll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

We can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.