Agent Support & Onboarding Assistant

iad; Cradle End; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

28 days annual leave

Employer pension contributions

Job summary

iadUK is hiring an Agent Support Assistant to join a small team in Little Hadham. This full-time role offers training in customer support, administration and business operations within a growing property network.

As part of the first-line support team, you will assist self-employed agents across the UK with day-to-day enquiries and system guidance, developing in a collaborative environment with supervision and training.

Qualifications

• Strong organisational and administrative skills.
• Clear written and verbal communication.
• Customer-focused approach with a positive attitude.
• Proficiency with Microsoft Office and ability to learn new systems.
• Experience using a CRM or other business management system.
• Previous administration or customer service experience is desirable.

Responsibilities

• Provide friendly, professional first-line support to agents by phone, email and other channels.
• Respond to routine operational enquiries and help resolve day-to-day issues.
• Guide agents in using company systems, processes and business platforms.
• Record enquiries accurately and ensure they are followed through to resolution.
• Escalate more complex queries to the appropriate colleague while keeping the agent informed.
• Assist with onboarding, compliance documentation and related administration.

Skills

Organisational skills

Administrative skills

Written and verbal communication

Customer-focused mindset

Team collaboration

Tools

Microsoft Office

CRM systems

Job description

iadUK is hiring an Agent Support Assistant to join a small team in Little Hadham. This full-time role offers training in customer support, administration and business operations within a growing property network.

As part of the first-line support team, you will assist self-employed agents across the UK with day-to-day enquiries and system guidance, developing in a collaborative environment with supervision and training.