Agent Support & Onboarding Assistant

iad UK; Bishop's Stortford; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave

Employer pension contributions

Job summary

iadUK supports a nationwide network of self-employed estate agents, providing them with the systems, services and practical guidance they need to build successful local businesses.

iadUK seeks an Agent Support Assistant to join our small three-person team. This junior role offers hands-on experience in customer support, administration, and business operations within a growing property network. You will assist agents across the UK with day-to-day enquiries and guide them through company systems.

Qualifications

• Strong organisational and administrative skills.
• Clear and confident written and verbal communication.
• A friendly, patient and customer-focused approach.
• Good attention to detail and accurate work.
• Confidence using Microsoft Office and learning new systems.
• The ability to organise and prioritise a varied workload.
• A practical approach to solving straightforward problems.
• Friendly, professional and approachable.

Responsibilities

• Provide friendly and professional first-line support to agents by telephone, email and other agreed communication channels.
• Record enquiries accurately and ensure they are followed through to resolution.
• Escalate more complex queries to the appropriate colleague while keeping the agent informed.

Skills

Organisational skills

Administrative skills

Clear written and verbal communication

Customer-focused

Attention to detail

Microsoft Office

CRM experience

Team collaboration

Problem solving

Willingness to learn

Tools

CRM software

Microsoft Office Suite

Job description

iadUK supports a nationwide network of self-employed estate agents, providing them with the systems, services and practical guidance they need to build successful local businesses.

iadUK seeks an Agent Support Assistant to join our small three-person team. This junior role offers hands-on experience in customer support, administration, and business operations within a growing property network. You will assist agents across the UK with day-to-day enquiries and guide them through company systems.