Agent Support Associate: Systems & Onboarding

iad Group; Bishop's Stortford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

28 days’ annual leave

Employer pension contributions

Job summary

iad UK, a nationwide network of self-employed estate agents, is recruiting an Agent Support Assistant to join the three-person Agent Support Team. This junior role offers development in customer support, administration and business operations within a growing property network.

As part of the first-line support team, you will assist self-employed agents UK-wide with day-to-day enquiries, system navigation and administrative processes, with training provided by experienced colleagues.

Qualifications

• Essential: Strong organisational and administrative skills.
• Essential: Clear and confident written and verbal communication.
• Essential: Friendly, patient and customer-focused approach.
• Essential: Good attention to detail and a commitment to accurate work.
• Essential: Confidence using Microsoft Office and learning new systems.
• Essential: Ability to organise and prioritise a varied workload.
• Essential: Practical approach to solving straightforward problems.
• Desirable: Experience using a CRM or another business management system.

Responsibilities

• Provide friendly and professional first-line support to agents by telephone, email and other agreed channels.
• Record enquiries accurately and ensure they are followed through to resolution.
• Guide agents in using company systems, processes and business platforms.
• Maintain accurate information across our CRM and internal systems.
• Process documentation and update spreadsheets, reports and internal records.
• Assist with system access, user accounts and routine platform enquiries.
• Support onboarding and compliance administration processes.
• Identify recurring questions or issues to improve agent guidance and processes.

Skills

Organisation skills

Verbal & written comms

Customer-focused

Attention to detail

MS Office

Workload management

Problem solving

Willingness to learn

Tools

CRM system

Job description

iad UK, a nationwide network of self-employed estate agents, is recruiting an Agent Support Assistant to join the three-person Agent Support Team. This junior role offers development in customer support, administration and business operations within a growing property network.

As part of the first-line support team, you will assist self-employed agents UK-wide with day-to-day enquiries, system navigation and administrative processes, with training provided by experienced colleagues.