Hybrid Cruise Trade Relations & Agency Support Specialist

C&M Travel Recruitment Ltd; England; Híbrido; GBP 31 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company pension scheme

Private medical insurance

Critical illness cover

Life assurance

Income protection

17 nights annual educational trips

Annual cruise for you and a guest

Resumo da oferta

C&M Travel Recruitment Ltd is seeking a Trade Relations Executive for a premium cruise company in the United Kingdom. The role supports travel agents and tour operators, manages agent accounts in the booking system, and coordinates incentives and hosted trips.

The position is hybrid, based in Surrey, with a salary up to £34,000. You will build strong partner relationships, produce commercial reports, and work closely with Marketing and Reservations to ensure accurate pricing and campaigns.

Qualificações

• Experience in travel industry, ideally trade-focused within a tour operator or cruise line.
• Well organised, able to manage multiple projects and priorities.
• Collaborative, solutions-focused approach to helping partners succeed.
• Experience with sales or financial reporting, CRM, reservations or BI systems would be advantageous.
• Excel skills (pivot tables, XLOOKUP, ad hoc reporting) and comfortable with raw data.
• Excellent written and verbal communication skills.
• Understanding of travel distribution channels and support for promotional or pricing activity would be beneficial.
• Cruise, luxury travel or tour operator experience would be highly advantageous.

Responsabilidades

• Act as a key contact for travel agents and tour operators, responding promptly and building relationships.
• Set up and maintain agent accounts within the booking system and online portal.
• Coordinate trade incentives, rewards and engagement activity with the field sales team.
• Organise hosted fam trips, ship visits and events with Sales and Groups teams.
• Set up promotions and offers within the booking system.
• Produce commercial reports and maintain dashboards for senior management.
• Support agency agreements and track performance of commercial initiatives and campaigns.
• Work with Marketing to ensure marketing collateral, pricing and offers are accurate and on brand.
• Assist Reservations team with quotes and bookings when needed.
• Build product knowledge through familiarisation trips.

Conhecimentos

Communication skills

Organisation skills

Independent working

Partner support

Ferramentas

CRM systems

BI reporting tools

Booking system

Excel

Descrição da oferta de emprego

C&M Travel Recruitment Ltd is seeking a Trade Relations Executive for a premium cruise company in the United Kingdom. The role supports travel agents and tour operators, manages agent accounts in the booking system, and coordinates incentives and hosted trips.

The position is hybrid, based in Surrey, with a salary up to £34,000. You will build strong partner relationships, produce commercial reports, and work closely with Marketing and Reservations to ensure accurate pricing and campaigns.