Agency Operator / Ships Agent

Clarksons Port Services; Newcastle upon Tyne; On-site; GBP 26,000 - 36,000; Full time

Job summary

Clarksons Port Services in Newcastle upon Tyne is seeking an Agency Operator to manage ships agency and logistics within a port environment. You will liaise with port authorities, ship owners and crews, arranging crew, supplies, and handling documentation to meet port requirements.

The role requires flexibility to work outside standard hours on a rota, with cover across UK offices, and full training and support will be provided.

Qualifications

• Drive to succeed and take initiative.
• Excellent relationship-building and interpersonal skills.
• Collaborative mindset across diverse teams.
• Resilience to adapt and persist in challenging situations.
• Analytical approach to problems with a curious mindset.
• Professional integrity and alignment with company values.

Responsibilities

• Carrying out ships agency operations duties; full training provided.
• Prepare and set up vessels in accordance with QA requirements and in-house systems.
• Communicate with port authorities, ship owners, crews and service providers in a timely manner.
• Assist in cargo and vessel documentation, HM Customs, Immigration, and other formalities.
• Update the in-house database and maintain accurate paperwork.
• Board vessels moored at sea or dockside.
• Arrange all husbandry requirements (stores, water, doctors, etc.).
• Cover other UK offices as needed and work outside standard hours on a rota.

Skills

Drive

Relationship building

Collaboration

Resilience

Smart problem-solving

Integrity

Job description

We have a fantastic opportunity for a Agency Operator to join our team in Newcastle and carry out ships agency / logistics operations within a port environment. You will be the central liaison for all parties, including port authorities, ship owners and crews and be responsible for all the ship’s requirements whilst in Port. You will arrange crew, purchase supplies needed by the vessel, and negotiate any work needed with local port suppliers. You will also help support the safety and security of vessel related operations, and submit any reports or applications needed to comply with port requirements.

Full training and support will be provided for this role.

What you’ll be doing

• Carrying out ship’s agency operations duties; for which full training will be given.
• Preparing and setting up of vessels in accordance with QA requirements and utilization of in-house agency system.
• Communicating with principals, harbour/port authorities, service companies and other associated parties in a timely manner to meet requirements given.
• Assisting in the preparation and accurate completion of cargo and vessel documentation, official formalities (HM Customs, Immigration), and company documentation.
• Updating the in-house database.
• Boarding vessels both moored at sea as well as dockside.
• Arranging all husbandry requirement (stores, water, doctors etc.,).
• Additional / ad hoc duties as required to meet the needs of the business.
• In addition to a standard 37.5 hour working week, there will be a requirement to undertake work outside of usual working hours on a rota basis. The role will also provide cover for other UK-based offices.

What we’re looking for

We invite applications from candidates who can demonstrate:

• Drive and self-motivation, with the desire and commitment to succeed, deliver excellence and make positive change;
• Relationship building, with excellent interpersonal skills and the ability to quickly build rapport;
• Collaboration, able to work well with others across diverse backgrounds to share information, develop skills, and deliver results;
• Resilience with the ability to persist and adapt;
• Smart problem-solving and analytical abilities, with a curious and inquisitive mind, and an openness to new ideas;
• Professional integrity and a respect for company values.

Other requirements

• Current, clean, UK valid driving licence
• Confident, self-starter who is highly organised
• Able to multi-task and prioritise to meet deadlines
• Able to communicate with a people at all levels
• Flexible and proactive in approach, able to use initiative
• Ability to produce and maintain accurate paperwork
• Confident in the use of Microsoft Office Word and Excel
• Experience of working within a positive health and safety culture