Agency Operator

CLARKSON PLC; North East; On-site; GBP 28,000 - 36,000; Full time

Job summary

Clarksons PLC in Newcastle is seeking an Agency Operator to join our port operations team. You will act as the central liaison for port authorities, ship owners and crews, arranging crew, supplies, and coordinating with local suppliers while ensuring vessel requirements are met.

Step into a role with full training, a rota-based schedule outside standard hours, and coverage across UK offices. The position emphasizes accuracy, communication, and proactive, safety-conscious operations in a busy

Qualifications

• Drive and self-motivation to succeed and deliver excellence.
• Strong relationship-building and interpersonal skills.
• Collaborate effectively across diverse teams to achieve results.
• Resilient mindset with the ability to adapt to changing priorities.
• Analytical thinking and proactive problem-solving approach.
• Uphold professional integrity and align with company values.

Responsibilities

• Carrying out ships agency operations with full training provided.
• Prepare vessels for port calls and set up in-house systems.
• Communicate with principals, harbour authorities, and service providers to meet requirements.
• Assist in cargo and vessel documentation, customs and immigration formalities.
• Update the in-house database with vessel and voyage data.
• Board vessels when moored or in dock, coordinating with crew and port staff.
• Arrange husbandry needs (stores, water, medicals) and related services.
• Cover duties for other UK offices as required and participate in rota-based hours.
• Maintain accurate paperwork and contribute to health and safety culture.

Skills

Drive

Relationship building

Collaboration

Resilience

Smart problem-solving

Professional integrity

Tools

Microsoft Word

Microsoft Excel

Job description

Select how often (in days) to receive an alert:

Offering a complete ecosystem of maritime services, including broking, finance, port services and research, Clarksons is at the heart of global shipping. Our unrivalled reach, expertise, and depth of experience, combined with leading research, enables us to partner with clients across every sector to meet the demands of the world’s rapidly evolving maritime, offshore, trade and energy markets. Building on our unique heritage and harnessing our insights to see further, faster, we work with our clients and communities to create strategies that have a positive impact on the industry and the world around us. Dedicated to excellence, it’s our people that drive success for our clients.

To understand more including day-to-day life at Clarksons, visit us at www.clarksons.com

Division Overview

Offering exceptional port agency and logistics services, we provide turnkey solutions for clients in the marine and energy sectors.

Established ships agents with a reputation for excellence, our specialist team provide round the clock vessel agency and services to the Offshore energy and dry bulk sectors.

We have a fantastic opportunity for a Agency Operator to join our team in Newcastle and carry out ships agency / logistics operations within a port environment. You will be the central liaison for all parties, including port authorities, ship owners and crews and be responsible for all the ship’s requirements whilst in Port. You will arrange crew, purchase supplies needed by the vessel, and negotiate any work needed with local port suppliers. You will also help support the safety and security of vessel related operations, and submit any reports or applications needed to comply with port requirements.

Full training and support will be provided for this role.

What you’ll be doing

• Carrying out ship’s agency operations duties; for which full training will be given.
• Preparing and setting up of vessels in accordance with QA requirements and utilization of in-house agency system.
• Communicating with principals, harbour/port authorities, service companies and other associated parties in a timely manner to meet requirements given.
• Assisting in the preparation and accurate completion of cargo and vessel documentation, official formalities (HM Customs, Immigration), and company documentation.
• Updating the in-house database.
• Boarding vessels both moored at sea as well as dockside.
• Arranging all husbandry requirement (stores, water, doctors etc.,).
• Additional / ad hoc duties as required to meet the needs of the business.
• In addition to a standard 37.5 hour working week, there will be a requirement to undertake work outside of usual working hours on a rota basis. The role will also provide cover for other UK-based offices.

What we’re looking for

We invite applications from candidates who can demonstrate:

• Drive and self-motivation, with the desire and commitment to succeed, deliver excellence and make positive change;
• Relationship building , with excellent interpersonal skills and the ability to quickly build rapport;
• Collaboration , able to work well with others across diverse backgrounds to share information, develop skills, and deliver results;
• Resilience with the ability to persist and adapt;
• Smart problem-solving and analytical abilities, with a curious and inquisitive mind, and an openness to new ideas;
• Professional integrity and a respect for company values.

Other requirements

• Current, clean, UK valid driving licence
• Confident, self-starter who is highly organised
• Able to multi-task and prioritise to meet deadlines
• Able to communicate with a people at all levels
• Flexible and proactive in approach, able to use initiative
• Ability to produce and maintain accurate paperwork
• Confident in the use of Microsoft Office Word and Excel
• Experience of working within a positive health and safety culture