Agency Operator

CLARKSON PLC; Newcastle upon Tyne; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Clarksons PLC in Newcastle seeks an Agency Operator to join our port agency and logistics team. You will be the central liaison for port authorities, ship owners and crews, arranging crew and supplies and handling vessel requirements while in port.

Full training is provided, with rota-based after-hours work and coverage for other UK offices. You will manage documentation, QA-compliant processes, and maintain our in-house systems, contributing to safe, efficient operations in a fast-paced

Qualifications

• Drive and self-motivation with the desire to succeed
• Excellent interpersonal skills and ability to build rapport quickly
• Ability to collaborate across diverse backgrounds to deliver results
• Resilience with the ability to adapt and persevere
• Strong problem-solving, analytical mindset and initiative
• Professional integrity and alignment with company values

Responsibilities

• Carry out ships agency and logistics operations; full training given
• Prepare vessels per QA requirements and use of in-house agency system
• Communicate with principals, harbour authorities and service companies promptly
• Assist with cargo and vessel documentation and official formalities
• Update the in-house database and maintain accurate records
• Board vessels moored at sea or dockside and arrange husbandry requirements
• Cover for other UK offices and work rota outside standard hours

Skills

Drive

Relationship building

Collaboration

Resilience

Problem solving

Integrity

Tools

Microsoft Office

Job description

Select how often (in days) to receive an alert:

Offering a complete ecosystem of maritime services, including broking, finance, port services and research, Clarksons is at the heart of global shipping. Our unrivalled reach, expertise, and depth of experience, combined with leading research, enables us to partner with clients across every sector to meet the demands of the world’s rapidly evolving maritime, offshore, trade and energy markets. Building on our unique heritage and harnessing our insights to see further, faster, we work with our clients and communities to create strategies that have a positive impact on the industry and the world around us. Dedicated to excellence, it’s our people that drive success for our clients.

To understand more including day-to-day life at Clarksons, visit us at www.clarksons.com

Division Overview

Offering exceptional port agency and logistics services, we provide turnkey solutions for clients in the marine and energy sectors.

Established ships agents with a reputation for excellence, our specialist team provide round the clock vessel agency and services to the Offshore energy and dry bulk sectors.

We have a fantastic opportunity for a Agency Operator to join our team in Newcastle and carry out ships agency / logistics operations within a port environment. You will be the central liaison for all parties, including port authorities, ship owners and crews and be responsible for all the ship’s requirements whilst in Port. You will arrange crew, purchase supplies needed by the vessel, and negotiate any work needed with local port suppliers. You will also help support the safety and security of vessel related operations, and submit any reports or applications needed to comply with port requirements.

Full training and support will be provided for this role.

What you’ll be doing

• Carrying out ship’s agency operations duties; for which full training will be given.
• Preparing and setting up of vessels in accordance with QA requirements and utilization of in-house agency system.
• Communicating with principals, harbour/port authorities, service companies and other associated parties in a timely manner to meet requirements given.
• Assisting in the preparation and accurate completion of cargo and vessel documentation, official formalities (HM Customs, Immigration), and company documentation.
• Updating the in-house database.
• Boarding vessels both moored at sea as well as dockside.
• Arranging all husbandry requirement (stores, water, doctors etc.,).
• Additional / ad hoc duties as required to meet the needs of the business.
• In addition to a standard 37.5 hour working week, there will be a requirement to undertake work outside of usual working hours on a rota basis. The role will also provide cover for other UK-based offices.

What we’re looking for

We invite applications from candidates who can demonstrate:

• Drive and self-motivation, with the desire and commitment to succeed, deliver excellence and make positive change;
• Relationship building , with excellent interpersonal skills and the ability to quickly build rapport;
• Collaboration , able to work well with others across diverse backgrounds to share information, develop skills, and deliver results;
• Resilience with the ability to persist and adapt;
• Smart problem-solving and analytical abilities, with a curious and inquisitive mind, and an openness to new ideas;
• Professional integrity and a respect for company values.

Other requirements

• Current, clean, UK valid driving licence
• Confident, self-starter who is highly organised
• Able to multi-task and prioritise to meet deadlines
• Able to communicate with a people at all levels
• Flexible and proactive in approach, able to use initiative
• Ability to produce and maintain accurate paperwork
• Confident in the use of Microsoft Office Word and Excel
• Experience of working within a positive health and safety culture