Commissions Admin, Hybrid – Derby

Mortgage Advice Bureau; East Midlands; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Private Medical Insurance (Vitality)

25 days annual leave

Matched pension contribution

Share save scheme

Retail discounts

Entertainment tickets

Flexible hybrid hours

Learning & Development offers

Inclusive culture

Job summary

Mortgage Advice Bureau is seeking a Commissions Team Administrator on a fixed-term 6-month contract. This full-time role (37.5 hours/week) is hybrid, with 3 days in Derby and 2 days from home after training, offering up to £26,000 plus benefits.

You will support processing and reconciling commission payments, handling queries, and improving processes within a market-leading finance environment. Training and progression are provided to help you succeed.

Qualifications

• Experience in finance, administration or office-based settings is beneficial but not essential.
• Customer-focused approach with professional communication.
• Excellent attention to detail and ability to work accurately with data and systems.
• Strong organizational skills with ability to manage priorities.
• Confidence using Microsoft Office applications, particularly Excel and Outlook.
• Proactive approach to identifying and resolving issues.
• Strong communication and relationship-building skills.
• Ability to work independently while contributing to a collaborative team.

Responsibilities

• Process and reconcile commission payments accurately and efficiently.
• Support weekly import and validation of commission statements.
• Liaise with lenders and insurance providers to resolve commission queries.
• Investigate and respond to Zendesk and banking queries within service levels.
• Collaborate with teams to investigate issues and deliver resolutions.
• Handle telephone and email enquiries professionally with high quality support.
• Maintain accurate records across multiple systems.
• Ensure tasks comply with internal controls and quality standards.
• Support continuous improvement initiatives within the team.

Skills

Attention to detail

Problem solving

Customer focused

Strong communication

Organization

Teamwork

Proactive

Willing to learn

Independence

Excel proficiency

Tools

Microsoft Excel

Microsoft Outlook

Job description

Mortgage Advice Bureau is seeking a Commissions Team Administrator on a fixed-term 6-month contract. This full-time role (37.5 hours/week) is hybrid, with 3 days in Derby and 2 days from home after training, offering up to £26,000 plus benefits.

You will support processing and reconciling commission payments, handling queries, and improving processes within a market-leading finance environment. Training and progression are provided to help you succeed.