Aftersales Warranty Analyst

Bentley Motors; Crewe; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

35 days leave

Progression programmes

Car lease scheme

Health and life assurance

Pension scheme

Wellbeing resources

Volunteering days

Discount portal

Job summary

Bentley Motors is seeking an Aftersales Warranty Audit Analyst to deliver Retailer Warranty audits across the global Bentley Retailer network. You will support the annual Audit Plan, ensure audits are completed to a high standard, and communicate results to stakeholders in Crewe and at Retailers.

Reporting to the Warranty, Analytics & Governance Manager, you will apply statistical analysis to assess warranty cost risks, translate complex data into clear reporting, and collaborate with global

Qualifications

• Strong numeracy and analytical problem-solving with structured insight
• Experience with BI/analytics tools (PowerBI, Tableau, KNIME) and SQL
• Clear communicator able to present complex data to stakeholders at all levels

Responsibilities

• Deliver ~50 audits per year across UK, Europe, Middle East and Asia Pacific
• Apply statistical analysis to assess warranty cost risks and programme impacts
• Translate data into clear board-level reporting for warranty cost optimisation decisions
• Liaise with Group counterparts and Bentley Importer Network in China, US and Japan
• Analyze insights, identify trends, and propose performance improvements in Warranty and Aftersales
• Contribute to centralised training activities and the Global Warranty Policy

Skills

Numerical analysis

Data visualization

Statistical analysis

Tools

PowerBI

Snowflake

Tableau

KNIME

VBA

Python

SQL

Job description

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Function: Aftersales
Contract: Full time
Location: Pyms Lane, Crewe, CW1 3PL with flexible hybrid working

Eligibility: Candidates must have the right to work in the UK without requiring visa sponsorship

Be part of an extraordinary British brand. At Bentley, you’ll collaborate with industry-leading experts, build on a heritage of excellence, and define the next 100 years.

Purpose of the Role

Join the Aftersales team as an Aftersales Warranty Audit Analyst, where you’ll help to deliver Retailer Warranty audits across the Global Bentley Retailer network. You will be responsible for helping to deliver the annual Warranty Audit Plan, ensuring that all planned annual audits are completed to a high standard, and all results are communicated to all stakeholders, both in Crewe and at the relevant Retailer. You will identify training needs and associated action plans as a result of these audits and deliver them to the Retailer network.

Reporting to the Warranty, Analytics & Governance Manager, your main responsibilities include:

• Ensure delivery of approximately 50 audits per year across the UK, Europe, Middle East and Asia Pacific.
• Apply statistical analysis and modelling to assess warranty cost risks and vehicle programme impacts
• Translate complex data into clear, board-level reporting to support warranty cost optimisation decisions
• Liaise with counterparts in Group in addition to the Bentley Importer Network in China, America and Japan
• Analyse and summarise key insights, identifying trends and recommending performance improvements in both Warranty and other areas of Aftersales.
• Make proposals and have input into centralised training activities and the Global Warranty Policy

About the Team

The Warranty, Analytics & Governance team sits with the Aftersales department, reporting directly to the Aftersales Director. The team is responsible for Bentley’s Global Warranty Policy, Process and ensuring that the annual Warranty budget is delivered through monitoring trends, controls and identifying cost saving opportunities. The team is also responsible for Aftersales data analysis and reporting including KPI creation. In addition, the team is also responsible for the Governance of Aftersales including budget management, risk management and strategic project management.

About you – Skills and Experience

• Strong numeracy, analytical and problem-solving skills, with a track record of using a structured and creative approach to generate insights
• Experience using tools such as PowerBI, Snowflake, Tableau, KNIME or programming languages such as VBA, Python or SQL advantageous
• Clear and confident communicator, able to present complex information to stakeholders at all levels
• Proven ability to manage workloads independently, know when to elevate, prioritise effectively and deliver to deadlines in dynamic environments
• Customer-focused, with a strong commitment to delivering excellent service and satisfaction
• Advanced user of Excel, PowerPoint and Word
• Willingness to travel overseas for weeklong periods

What Bentley Offers

• Hybrid working options
• 35 days annual leave inclusive of UK bank holidays
• Progression pathways and programmes, mentoring, and study support opportunities available
• Optional car lease scheme with discounted access to brand new VW Group cars (VW, Seat, Skoda, Audi) up to every six months
• Health and life assurance benefits providing up to five times annual salary
• Annual salary reviews and competitive bonus scheme
• Contributory pension scheme – you put in 6% we put in 10%
• Access to a wide range of resources to support your health and well-being including an online GP, the choice to join BUPA health plans, a mental health counsellor, and onsite physio
• Paid volunteering days dedicated to community giving
• Discounts portal offering direct discounts, cashback offers or voucher savings from a wide range of retailers.

The Bentley Campus

Our Crewe campus offers unrivalled facilities including green spaces, free parking, an onsite restaurant, coffee shops, rest & relaxation rooms and sports facilities.

#BelongingAtBentley

We bring people together through a shared purpose, a place of integrity, where everyone has a voice with influence and individuality is celebrated.

We firmly believe in equal opportunities for all, helping all colleagues thrive as their authentic selves and reach their highest potential. We believe that everyone, regardless of their background or beliefs, belongs at Bentley. Everyone is entitled to respect and dignity and we positively celebrate the differences between people.

Beyond100+

Bentley’s bold vision to create the next experience benchmark in performance and luxury for generations to come. It represents how we lead change that contributes to the long-term success of our brand. Designed, developed, and built at our headquarters in Crewe, our models offer ever evolving experiences that blend craftmanship, innovation, and sustainability. Join us as we advance the boundaries of excellence.