Warranty Executive

Group 1 Automotive; Norwich; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

33 days annual leave

Exclusive retail discounts

Car discounts on new and used vehicles

Company pension scheme

Flexible working options

24/7 healthcare access

Paid volunteering day

Share purchase plan

Life assurance

Job summary

Group 1 Automotive in Norwich is seeking a Warranty Executive to join our Audi aftersales team. You will prepare warranty claims for submission to manufacturers and ensure all documentation meets guidelines, with careful attention to accuracy.

You will interact with customers face-to-face or over the phone, manage invoices and reimbursements, and support ongoing improvements across the warranty process. We offer career progression within a global automotive group and a supportive benefits

Qualifications

• Customer-focused approach with strong communication skills.
• Ability to manage deadlines and targets.
• Desire to learn and adapt within a large automotive group.

Responsibilities

• Prepare all warranty claims for submission to manufacturer for payment.
• Check and clear weekly statements and query any overdue claim or discrepancies.
• Ensure all documentation falls in line with manufacturer guidelines.
• Prepare invoices and warranty claims accurately per standards and for open-time, clockings and job card write-ups.
• Ensure repair order documentation is complete and follow warranty and other admin systems with regular self-auditing.
• Ensure policy claims are dealt with quickly and reimbursements are correct.
• Maintain high standards of control over displaced material returned to manufacturer.
• Accurately reconcile warranty credits and administer discrepancies and short-falls/rejected claims.

Skills

Customer awareness

Deadlines & targets

Teamwork

Communication skills

Full driving licence

Job description

Warranty Executive -Audi Norwich

Want to be the best you can be? It's what drives us too.

Working in our aftersales department as a Warranty Executive you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We're open toflexible workingoptions - just ask

What you'll do day to day

• Preparing all warranty claims for submission to manufacturer for payment
• Check and clear weekly statements and query any overdue claim not paid or any discrepancy in payment.
• Ensuring all documentation falls in line with manufacturer guidelines.
• Preparing invoices and warranty claims accurately in accordance with manufacturer and departmental standards with regard to claim deals and administration of open time, clockings and job card write-ups.
• Ensuring repair order documentation is fully and correctly completed and follow warranty and all other admin systems as defined by departmental systems and procedures completing regular and documented self-auditing.
• Ensuring all policy claims are quickly dealt with and the customer reimbursements are correct.
• Maintaining high standards of control over displaced material returned to manufacturer
• Accurately reconciling warranty credits and correctly administer discrepancies and short-falls / rejected claims.

Helpful skills and qualifications

Don't worry about ticking off every single skill here- if you care about delivering great experiences as much as we do, we want to hear from you.

• Customer awareness.
• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving licence.

We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don't need to love cars to work with us

just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.