Aftersales Manager — Lead Premium Auto Service Team

Lookers Motor Group Limited; Stafford; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Competitive salary with progression

Generous annual leave and service‑driv

Enhanced family leave (maternity/adopt

2 weeks’ full pay for paternity

Techscheme discounts

Eyecare vouchers

Smart Health – GP access

Dental insurance

Critical illness cover

MyView PayNow

Will writing services

Flexible life assurance

Discounted gym memberships

Travel insurance

Home and technology vouchers

Lookers/Charles Hurst discounts

Job summary

Mercedes-Benz of Stafford is seeking an ambitious Aftersales Manager to lead the aftersales team and drive exceptional service. You will report to the General Manager and oversee Service Advisors, Technicians and the Parts team to ensure outstanding customer experiences and departmental performance.

The role demands a proactive leader with a proven track record in premium automotive aftersales, aiming to maximise customer satisfaction and uptime while achieving upselling targets and KPI goals.

Qualifications

• You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences.
• You will have experience in leading a highly motivated team and know how to get the best out of each team member.
• A full UK driving licence is required for this role.

Responsibilities

• Assist in providing guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential
• Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience
• Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
• Analyse local market statistics to identify opportunities within the territory
• Organise departmental forecasts and reports in a clear and timely manner
• Manage and own our Customer Satisfaction

Job description

Mercedes-Benz of Stafford is seeking an ambitious Aftersales Manager to lead the aftersales team and drive exceptional service. You will report to the General Manager and oversee Service Advisors, Technicians and the Parts team to ensure outstanding customer experiences and departmental performance.

The role demands a proactive leader with a proven track record in premium automotive aftersales, aiming to maximise customer satisfaction and uptime while achieving upselling targets and KPI goals.