Aftersales & Service Coordination Specialist

Fabric Recruitment Ltd; Ruddington; On-site; GBP 28,000 - 31,000; Full time

Job summary

Fabric Recruitment Ltd in the UK is seeking an Aftersales Coordinator to support customers with ongoing service and aftersales requirements. This permanent, full-time role is based in Ruddington and offers a salary of £28,000-£31,000.

You will manage customer enquiries, arrange repairs, coordinate contractors, liaise with engineers and prepare quotations while keeping accurate records of all activities and communications.

Qualifications

• Experience in an aftersales or service coordination role.
• Excellent organisation and time management skills.
• Experience working with contractors or field teams.
• Confident using ERP and CRM systems.
• Strong attention to detail.

Responsibilities

• Manage incoming aftersales, maintenance and repair enquiries.
• Coordinate maintenance and repair works.
• Liaise with customers to provide updates and arrange works.
• Prepare and issue quotations for maintenance and repairs.
• Liaise with engineers and contractors.
• Maintain accurate records of activities and customer communications.

Skills

Aftersales coordination

Time management

Customer communication

Contractor coordination

Attention to detail

Tools

ERP software

CRM software

MS Office

Job description

Fabric Recruitment Ltd in the UK is seeking an Aftersales Coordinator to support customers with ongoing service and aftersales requirements. This permanent, full-time role is based in Ruddington and offers a salary of £28,000-£31,000.

You will manage customer enquiries, arrange repairs, coordinate contractors, liaise with engineers and prepare quotations while keeping accurate records of all activities and communications.