Aftersales Service Advisor — Elevate Customer Experience

Pentagon Mazda; East Midlands; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

31 days holiday per year

Recommend a Friend Scheme

Discounted days out with family and朋友

Retail discounts

Fully funded qualifications

Manufacturer specific training

Salary Finance

Employee Assistance Programme

Pension scheme

Friends & family referrals

Discounts for family and friends

Job summary

Pentagon Motor Group is seeking a Service Advisor for their Mansfield team. The role emphasizes delivering excellent aftersales service, coordinating workshop loading and maintaining high standards of documentation and communication.

Working hours are Monday to Friday, 08:00am - 17:30pm with a focus on customer confidence and efficient service department operation. Training and career development are highlighted throughout the description.

Qualifications

• Previous experience in a similar role.
• Experience in a busy, fast paced office environment.
• Exceptional Customer Service skills and a positive can do attitude.
• Ability to calm and manage difficult situations.
• Display confidence, resilience and energy with a professional manner.
• Strong organisation and attention to detail.
• Willingness to learn and develop.
• Enthusiastic, team player mentality.

Responsibilities

• Provide a high standard of courtesy and integrity when dealing with customers and the public.
• Explain repairs, costs, timescales and ensure customer understanding.
• Communicate via person, phone, text or email to update customers on service progress.
• Explain Visual Health Check as a duty of care.
• Advise customers of identified work and benefits of Pentagon services.
• Keep customers updated on progress and provide daily updates if needed.
• Explain work completed and share Feedback surveys at collection.
• Walk the customer to their vehicle at collection.

Skills

Customer service

Communication

Organisational skills

Administration

Team player

Job description

Pentagon Motor Group is seeking a Service Advisor for their Mansfield team. The role emphasizes delivering excellent aftersales service, coordinating workshop loading and maintaining high standards of documentation and communication.

Working hours are Monday to Friday, 08:00am - 17:30pm with a focus on customer confidence and efficient service department operation. Training and career development are highlighted throughout the description.