Aftersales Performance Analyst

Pybus Recruitment Ltd; Chiswick; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Bonus: up to 15%

Private health insurance

Dental insurance

Critical illness cover

Job summary

Pybus Recruitment Ltd is recruiting an Aftersales Performance Analyst for an OEM manufacturer in Chiswick Park, West London. The role is office-based full-time, supporting leadership with performance reporting across the national retailer and service network.

The ideal candidate will have 3+ years in aftersales/data analysis, strong Excel/PowerPoint skills, and experience with Power BI. Salary up to £55,000 plus 15% bonus and comprehensive benefits.

Qualifications

• Minimum of 3 years' experience within aftersales operations, data analysis, business administration, or a related automotive environment.
• Strong analytical, organisational, and coordination skills.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience using data visualisation tools such as Power BI.

Responsibilities

• Support the Aftersales leadership team in consolidating and reviewing regional and departmental performance reports.
• Monitor key performance indicators including customer satisfaction, warranty performance, service revenue, and parts sales.
• Produce analytical summaries highlighting trends, risks, and opportunities for improvement.
• Maintain reporting tools, dashboards, and performance tracking systems.
• Organise and coordinate regular management meetings, reviews, and workshops.
• Prepare presentations, reports, and briefing materials for senior management.

Skills

Analytical

Organisational

Coordination

Communication

Tools

Microsoft Excel

PowerPoint

Power BI

Job description

• Salary Up to £55,000 + bonus
• City Chiswick
• Province City of London
• Country United Kingdom
• Postal Code W4

Job Description

Job Title: Aftersales Performance Analyst – OEM Manufacturer

Location: Chiswick Park, West London, W4

Salary: Up to £55,000 + 15% bonus potential + excellent company benefits

Job Type: Full Time, Permanent – Monday to Friday (office based all 5 days)

Overview

We are recruiting for an experienced AftersalesPerformance Analyst to join a rapidly growing automotive organisation. Thisis an excellent opportunity for a highly organised, analytical, and proactiveindividual to support the Aftersales leadership team in driving operationalperformance across a national retailer and service network.

The successful candidate will play a key role in monitoringaftersales performance, managing reporting processes, coordinating managementmeetings, and supporting continuous improvement initiatives.

The role will be office based in our clients head office inChiswick Park.

Key Responsibilities

• Supportthe Aftersales leadership team in consolidating and reviewing regional anddepartmental performance reports.
  
• Monitorkey performance indicators including customer satisfaction, warrantyperformance, service revenue, and parts sales.
  
• Produceanalytical summaries highlighting trends, risks, and opportunities forimprovement.
  

Data Management & Reporting

• Collect,manage, and analyse operational data from regional and head officeaftersales teams.
  
• Maintainreporting tools, dashboards, and performance tracking systems.
  
• Ensuredata accuracy, consistency, and timely submission of reports.
  

Meeting Coordination & Documentation

• Organiseand coordinate regular management meetings, reviews, and workshops.
  
• Preparepresentations, reports, and briefing materials for senior management.
  

Process Improvement

• Identifyoperational bottlenecks and support the implementation of more efficientprocesses.
  
• Assistwith the introduction of new systems and reporting tools to improveaccuracy and efficiency.
  
• Contributeto continuous improvement initiatives across the aftersales function.
  

Key Performance Indicators (KPIs)

• Accuracyand timeliness of aftersales reporting.
  
• Completionrate of actions arising from management meetings.
  
• Qualityand insightfulness of performance analysis.
  
• Contributionto measurable reporting and process efficiency improvements.
  
• Effectivecollaboration with cross-functional teams and management.
  

Candidate Requirements

• Minimumof 3 years' experience within aftersales operations, data analysis,business administration, or a related automotive environment.
  
• Stronganalytical, organisational, and coordination skills.
  
• Advancedproficiency in Microsoft Excel and PowerPoint.
  
• Experienceusing data visualisation tools such as Power BI.
  
• Excellentattention to detail and ability to manage multiple priorities.
  
• Strongcommunication skills, both written and verbal.
  
• Proactiveapproach with a strong sense of ownership and responsibility.
  
• Abilityto work effectively within a fast-paced team environment.
  

This is an excellent opportunity to join a growingautomotive business where you can make a significant contribution to aftersalesperformance, reporting, and operational excellence.

• Up to 15% bonus potential
• Private Health Insurance and Dental Insurance
• Critical illness cover

Requirements

• Minimumof 3 years' experience within aftersales operations, data analysis,business administration, or a related automotive environment.
  
• Stronganalytical, organisational, and coordination skills.
  
• Advancedproficiency in Microsoft Excel and PowerPoint.
  
• Experienceusing data visualisation tools such as Power BI.
  
• Excellentattention to detail and ability to manage multiple priorities.
  
• Strongcommunication skills, both written and verbal.
  
• Proactiveapproach with a strong sense of ownership and responsibility.
  
• Abilityto work effectively within a fast-paced team environment.
  

• Up to 15% bonus potential
• Private Health Insurance and Dental Insurance