Assistant Aftersales Manager

Pybus Recruitment Ltd; Glasgow; On-site; GBP 38,000 - 45,000; Full time

Benefits offered by this job

33 days annual leave (incl. bank)

Pension Scheme & Life Assurance

Employee vehicle purchase scheme

Discount on Service, Bodyshop and Part

Volunteer day for charity

Cycle to work scheme

Perks at Work discount website

Job summary

Pybus Recruitment Ltd is seeking an Assistant Aftersales Manager for a large Glasgow dealership. Location: Glasgow (G52). Salary £37,500–£45,000 + 10% bonus + benefits. Full-time, permanent, 42.5 hours/week, Mon-Fri with 1 in 4 Saturdays.

Role involves supporting the Aftersales Manager, managing service operations, and delivering excellent customer care. Driving licence required. Generous perks and progression opportunities offered.

Qualifications

• Five years’ experience in a Service department.
• Experience leading a team within a dealership environment.
• Full and valid driving licence required.

Responsibilities

• Support the effective management of the dealership's Aftersales function.
• Maximise use of all available resources to run the department efficiently.
• Deliver outstanding customer experience in line with company standards.
• Identify customer needs and resolve issues to build long-term relationships.
• Motivate team members to achieve business goals.
• Work with customers to uphold ethical and professional standards.

Skills

Team leadership

Service department experience

Customer care

Job description

Glasgow, United Kingdom | Posted on 22/08/2026

• Work Experience assistant aftersales manager service dealership workshop controller
• City Glasgow
• Province Glasgow City
• Country United Kingdom
• Postal Code G52

Job Description

Location: Glasgow,G52

Salary: Between£37,500-£45,000 (depending on experience) + 10% bonus + Benefits

Full Time andPermanent – 42.5 hours a week – Monday-Friday and 1 in 4 Saturdays

An amazingopportunity with one of the top 25 Sunday Times bests big companies to workfor.

Our client has afantastic opportunity for an Assistant Aftersales Manager to join them at theirlarge dealership in Glasgow.

The dealershipis a large modern site with a 23 bay workshop.

You’ll beresponsible for assisting the Aftersales Manager with personnel and operationsof the Service Department and anticipate and identify customer needs.You’llbe responsible for maximisingthe use of all availableresources to ensure the department is run in the most effective manner.You’ll be able to make a difference and motivate other teammembers to achieve their business goals.

• Do you have the desire todrive the standard in customer care?
• Do you have 5 yearsprevious experience within a Service department?
• Have you had teamleadership experience, and have a proven track record?

Job Purpose:

To drive thestandard in customer care. You’ll organise and operate the service functionwithin the dealership optimising the use of available resources and ensuringthe highest level of customer service is maintained.

KeyResponsibilities and Accountabilities:

• Support the effective management of the dealerships Aftersalesfunction.
• Maximise the use of all available resources to ensure thedepartment is run in the most effective manner.
• Give the diverse customer base a positive impression of themselvesand our client
• Deliver the most positive customer experience possible, in linewith our clients PPA.
• Anticipate and identify customer needs and meet and exceed them byrelationship building and taking responsibility for resolving customerproblems.
• Work with customers to the highest ethical and professionalstandards to build long –term profitable relationships.
• Demonstrate exceptional product knowledge and communicate thisappropriately with customers.
• Act proactively to add value.
• Be a Subject Matter Champion, supporting colleagues with knowledge,skills and expertise to improve business performance and profit.
• Identify opportunities for reducing waste/inefficiency or improvingquality.

Together thereare generous rewards and a structured approach to training and development,plus opportunities to progress.

This role wouldsuit someone who is currently a Service Manager in a small / medium sized dealershipor a Workshop Controller who is looking to progress.

In addition toreceiving a competitive salary, for the right candidate this position willoffer:

• 33 days annual leave (including bank holidays) in addition to anannual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Employee vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

Candidates musthave a full and valid driving licence.

• Support the effective management of the dealerships Aftersalesfunction.
• Maximise the use of all available resources to ensure thedepartment is run in the most effective manner.
• Give the diverse customer base a positive impression of themselvesand our client
• Deliver the most positive customer experience possible, in linewith our clients PPA.
• Anticipate and identify customer needs and meet and exceed them byrelationship building and taking responsibility for resolving customerproblems.
• Work with customers to the highest ethical and professionalstandards to build long –term profitable relationships.
• Demonstrate exceptional product knowledge and communicate thisappropriately with customers.
• Act proactively to add value.
• Be a Subject Matter Champion, supporting colleagues with knowledge,skills and expertise to improve business performance and profit.
• Identify opportunities for reducing waste/inefficiency or improvingquality.
• 33 days annual leave (including bank holidays) in addition to anannual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Employee vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website