Aftersales Ops Coordinator — Europe Refurb & Repair Hybrid

Sharkninjaoperatingllc; Leeds; Hybrid; GBP 28,000 - 40,000; Full time

Job summary

SharkNinja is seeking an Aftersales Operations Specialist to join our rapidly growing team in Leeds, UK. This role coordinates refurbishment and repair operations across Europe, supporting retailers and customers with efficient, scalable after-sales solutions.

You will manage end-to-end refurbishment processes, coordinate collections and logistics with partners, and monitor performance. Strong communication and organisational skills are essential, along with experience in logistics or reverse

Qualifications

• Drive, ambition, and enthusiasm to deliver results and grow within the organization.
• Ability to work in a fast-paced, deadline-driven environment.
• Strong attention to detail and excellent organizational skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving mindset with the ability to respond proactively to operational issues.
• Experience working in logistics, reverse logistics, supply chain, refurbishment, or repair operations is preferred.
• Experience collaborating cross-functionally and working toward a common goal.
• Quick learner, willing to dive into new topics, both technical and non-technical.
• Proactive, adaptable, and comfortable managing multiple priorities.
• Strong work ethic and ability to multitask effectively.
• Interest in sustainability, circularity, and continuous improvement is a plus.
• Second language would be highly beneficial – preferably French

Responsibilities

• Run reports and extract data from internal systems to identify open requirements, track activity, and prioritize workload.
• Support end-to-end coordination of refurbishment and repair operations across Europe.
• Coordinate product collections, deliveries, and operational flows with retailers, carriers, repair centers, and refurbishment partners.
• Ensure returned goods, repair orders, and related assets are processed efficiently and in line with company expectations.
• Update internal systems, trackers, and reporting accurately and in a timely manner.
• Monitor operational performance and proactively follow up on open issues, delays, exceptions, or non-standard outcomes.
• Communicate regularly with retailers and internal stakeholders regarding pick-ups, lead times, repairs, returns, and process updates.
• Raise purchase orders and support tracking through to completion where required.
• Support the management of financial flows linked to refurbishment and repair activities, including credit notes and invoice-related queries.
• Liaise with external partners and internal departments to ensure smooth operational execution.
• Build and maintain strong working relationships with retailers, suppliers, and internal stakeholders.
• Help deploy new refurbishment and repair processes, tools, and ways of working across the region.
• Identify opportunities for process improvement and contribute to continuous enhance efficiency, service level, and customer experience.
• Support internal reverse logistics, refurbishment, and repair projects as required.

Skills

Results-driven

Fast-paced work

Attention to detail

Organizational skills

Communication

Problem solving

Cross-functional collaboration

Multi-tasking

Learning agility

Sustainability interest

Tools

Excel

Outlook

Word

ERP systems

Job description

SharkNinja is seeking an Aftersales Operations Specialist to join our rapidly growing team in Leeds, UK. This role coordinates refurbishment and repair operations across Europe, supporting retailers and customers with efficient, scalable after-sales solutions.

You will manage end-to-end refurbishment processes, coordinate collections and logistics with partners, and monitor performance. Strong communication and organisational skills are essential, along with experience in logistics or reverse