Aftersales Operations Coordinator

Sharkninjaoperatingllc; Leeds; Hybrid; GBP 28,000 - 40,000; Full time

Job summary

SharkNinja is seeking an Aftersales Operations Specialist to join our rapidly growing team in Leeds, UK. This role coordinates refurbishment and repair operations across Europe, supporting retailers and customers with efficient, scalable after-sales solutions.

You will manage end-to-end refurbishment processes, coordinate collections and logistics with partners, and monitor performance. Strong communication and organisational skills are essential, along with experience in logistics or reverse

Qualifications

• Drive, ambition, and enthusiasm to deliver results and grow within the organization.
• Ability to work in a fast-paced, deadline-driven environment.
• Strong attention to detail and excellent organizational skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving mindset with the ability to respond proactively to operational issues.
• Experience working in logistics, reverse logistics, supply chain, refurbishment, or repair operations is preferred.
• Experience collaborating cross-functionally and working toward a common goal.
• Quick learner, willing to dive into new topics, both technical and non-technical.
• Proactive, adaptable, and comfortable managing multiple priorities.
• Strong work ethic and ability to multitask effectively.
• Interest in sustainability, circularity, and continuous improvement is a plus.
• Second language would be highly beneficial – preferably French

Responsibilities

• Run reports and extract data from internal systems to identify open requirements, track activity, and prioritize workload.
• Support end-to-end coordination of refurbishment and repair operations across Europe.
• Coordinate product collections, deliveries, and operational flows with retailers, carriers, repair centers, and refurbishment partners.
• Ensure returned goods, repair orders, and related assets are processed efficiently and in line with company expectations.
• Update internal systems, trackers, and reporting accurately and in a timely manner.
• Monitor operational performance and proactively follow up on open issues, delays, exceptions, or non-standard outcomes.
• Communicate regularly with retailers and internal stakeholders regarding pick-ups, lead times, repairs, returns, and process updates.
• Raise purchase orders and support tracking through to completion where required.
• Support the management of financial flows linked to refurbishment and repair activities, including credit notes and invoice-related queries.
• Liaise with external partners and internal departments to ensure smooth operational execution.
• Build and maintain strong working relationships with retailers, suppliers, and internal stakeholders.
• Help deploy new refurbishment and repair processes, tools, and ways of working across the region.
• Identify opportunities for process improvement and contribute to continuous enhance efficiency, service level, and customer experience.
• Support internal reverse logistics, refurbishment, and repair projects as required.

Skills

Results-driven

Fast-paced work

Attention to detail

Organizational skills

Communication

Problem solving

Cross-functional collaboration

Multi-tasking

Learning agility

Sustainability interest

Tools

Excel

Outlook

Word

ERP systems

Job description

About Us

SharkNinjais a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeople’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowedSharkNinjato enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than4,100associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

AI at SharkNinja

At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.

Aftersales Operations Coordinator

Leeds / hybrid - 3 days from our Leeds office (LS15 8ZB)

About the role

We are looking for an Aftersales Operations Specialist to join our rapidly growing team in Leeds, UK. This role is a critical part of supporting SharkNinja’s refurbishment and repair operations across Europe, helping to drive efficient, scalable, and sustainable after-sales solutions for our retail partners and customers.

As a Aftersales Operations Specialist, you will be responsible for coordinating and supporting the end-to-end refurbishment and repair processes, from product collection and transport coordination through to operational follow-up with repair and refurbishment partners. You will play a key role in deploying processes, monitoring operational performance, managing stakeholder communication, and ensuring that product and financial flows are handled accurately and efficiently.

You will interface with retailers, logistics providers, repair and refurbishment centers, and internal cross-functional teams to ensure smooth execution and continuous improvement of our circular operations.

Previous experience in logistics, reverse logistics, repair operations, or supply chain is preferred. Strong attention to detail, adaptability, ownership, and a collaborative mindset are equally important. IT literacy and a willingness to learn are also essential.

• Run reports and extract data from internal systems to identify open requirements, track activity, and prioritize workload accordingly.
• Support the end-to-end coordination of refurbishment and repair operations across Europe.
• Coordinate product collections, deliveries, and operational flows with retailers, carriers, repair centers, and refurbishment partners.
• Ensure returned goods, repair orders, and related assets are processed efficiently and in line with company expectations.
• Update internal systems, trackers, and reporting accurately and in a timely manner.
• Monitor operational performance and proactively follow up on open issues, delays, exceptions, or non-standard outcomes.
• Communicate regularly with retailers and internal stakeholders regarding pick-ups, lead times, repairs, returns, and process updates.
• Raise purchase orders and support tracking through to completion where required.
• Support the management of financial flows linked to refurbishment and repair activities, including credit notes and invoice-related queries.
• Liaise with external partners (3PLs, carriers, repair and repair centers) and internal departments to ensure smooth operational execution.
• Build and maintain strong working relationships with retailers, suppliers, and internal stakeholders.
• Help deploy new refurbishment and repair processes, tools, and ways of working across the region.
• Identify opportunities for process improvement and contribute to the continuous enhancement of operational efficiency, service level, and customer experience.
• Support internal reverse logistics, refurbishment, and repair projects as required.

Some of the skills and experience you’ll bring

• Drive, ambition, and enthusiasm to deliver results and grow within the organization.
• Ability to work in a fast-paced, deadline-driven environment.
• Strong attention to detail and excellent organizational skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving mindset with the ability to respond proactively to operational issues.
• Computer literacy: Excel, Outlook, Word, ERP systems.
• Experience working in logistics, reverse logistics, supply chain, refurbishment, or repair operations is preferred.
• Experience collaborating cross-functionally and working toward a common goal.
• Quick learner, willing to dive into new topics, both technical and non-technical.
• Proactive, adaptable, and comfortable managing multiple priorities.
• Strong work ethic and ability to multitask effectively.
• Interest in sustainability, circularity, and continuous improvement is a plus.
• Second language would be highly beneficial – preferably French

#LI-HYBRID

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. To gether, we won’t just launch products— we’ll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

SharkNinja Candidate Privacy Notice

• For candidates based in all regions, please refer to this Candidate Privacy Notice.
• For candidates based in China, please refer to this Candidate Privacy Notice.
• For candidates based in Vietnam, please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [e-mail]