Aftersales Pro & Workshop Leader

Lithia; North East; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

33 days annual leave

Company car

Pension

Life assurance

Health care

Discounts and deals

Job summary

Lithia UK is seeking an Aftersales Manager for Evans Halshaw Renault Durham to oversee workshop, Service Advisors and Parts department. Competitive salary with OTE, company car, pension, life assurance, and generous holiday reflects the role's responsibility and client focus.

You will lead a high-performing team, drive efficiency and profitability, and ensure top-tier service while adhering to standards and regulations in a busy dealership environment.

Qualifications

• Experience in a target-driven environment.
• Proven ability to lead and motivate a team to exceed targets.
• Strong business acumen and knowledge of consumer/vehicle legislation.

Responsibilities

• Ensure all warranty and repair work adheres to manufacturer and company standards.
• Maximise efficiency and profitability for the Service department through labour sales, parts and materials.
• Management of accounts, budgets and costs for the whole department.
• Regular review of pricing policies and ensuring appropriate legislation is adhered to.
• Leading the team, setting clear targets and KPIs, to excel and over achieve these.
• Ensure and maintain a safe working environment and that processes are followed that adhere to health and safety regulations.
• Enhancing levels of customer service to achieve a high CSI score for the department.

Skills

Team leadership

Target-driven mindset

Customer service excellence

Business acumen

Job description

Lithia UK is seeking an Aftersales Manager for Evans Halshaw Renault Durham to oversee workshop, Service Advisors and Parts department. Competitive salary with OTE, company car, pension, life assurance, and generous holiday reflects the role's responsibility and client focus.

You will lead a high-performing team, drive efficiency and profitability, and ensure top-tier service while adhering to standards and regulations in a busy dealership environment.