Aftersales Manager: Lead Service Excellence & Growth

Charles Hurst; Belfast City District; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Generous annual leave

Family leave benefits

Employee discounts and perks

Job summary

Charles Hurst in Belfast is seeking an Aftersales Manager to lead the aftersales team, drive performance, and ensure exceptional customer outcomes. You will collaborate with franchise and site management to implement strategy and coach the team across multiple locations.

The role emphasises strong leadership, customer service excellence, and the ability to travel to partner locations, with a competitive salary and bonus package.

Qualifications

• Proven experience in automotive aftersales or service management.
• Strong leadership and coaching skills.
• Excellent communication and customer-service mindset.
• Willingness to travel across franchise locations.
• Ability to analyze performance metrics and drive improvements.
• UK driving licence is essential.

Responsibilities

• Lead franchisees to achieve aftersales targets and KPIs.
• Monitor service performance and drive improvements.
• Promote customer service excellence and satisfaction.
• Roll out best practices across locations.
• Provide training and coaching to aftersales teams.
• Coordinate with internal departments for smooth operations.

Skills

Leadership

Automotive aftersales

Coaching

Communication

Travel readiness

Full UK driving licence

Job description

Charles Hurst in Belfast is seeking an Aftersales Manager to lead the aftersales team, drive performance, and ensure exceptional customer outcomes. You will collaborate with franchise and site management to implement strategy and coach the team across multiple locations.

The role emphasises strong leadership, customer service excellence, and the ability to travel to partner locations, with a competitive salary and bonus package.