Aftersales Manager: Lead Multi-Location Service Excellence
Charles Hurst
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Benefits offered by this job
Job summary
Charles Hurst in Belfast is seeking an Aftersales Manager to lead the aftersales team, drive performance, and implement a clear strategy across franchise locations. The role involves coaching, customer service excellence, and collaboration with franchise and site management to improve outcomes.
The ideal candidate will have proven automotive aftersales or service management experience, strong leadership and analytical skills, and a customer-first mindset, with willingness to travel and a valid
Qualifications
- Proven experience in an automotive aftersales or service management role.
- Strong leadership, coaching, and communication skills.
- Analytical mindset with the ability to improve processes and results.
- A customer-first approach and passion for service excellence.
- Willingness to travel across franchise locations.
- Full UK driving licence.
Responsibilities
- Lead and support franchisees in achieving aftersales targets.
- Implement and monitor service performance metrics (KPIs).
- Drive customer service excellence and satisfaction.
- Identify and roll out best practices across locations.
- Deliver training and coaching to aftersales teams.
- Liaise with internal departments to support smooth operations.
Skills
Job description
Charles Hurst in Belfast is seeking an Aftersales Manager to lead the aftersales team, drive performance, and implement a clear strategy across franchise locations. The role involves coaching, customer service excellence, and collaboration with franchise and site management to improve outcomes.
The ideal candidate will have proven automotive aftersales or service management experience, strong leadership and analytical skills, and a customer-first mindset, with willingness to travel and a valid
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