Aftersales Manager – Growth, KPIs & Car Included

Silcom Recruitment Limited; Reading; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Company car

Company benefits

Job summary

Silcom Recruitment is seeking an experienced Aftersales Manager for a Reading-based client. The role supports the senior management team and focuses on optimizing aftersales processes across a small-site operation.

You will manage a team of 3 technicians, 2 apprentices and 2 service advisors, develop and implement processes to hit budgets, liaise with manufacturers on KPI targets, and drive customer satisfaction to increase turnover.

Qualifications

• Experienced Senior Aftersales Advisor looking for step up in responsibility OR Current automotive Aftersales Management experience would be considered.
• Experience of working with a main dealer is essential
• The ideal candidate would be someone looking to make a name for themself in an Aftersales Manager role in a smaller site.
• Responsibility for x3 Technicians and x2 Apprentices & x2 Service Advisors.

Responsibilities

• A complete understanding of Aftersales process’ in a modern dealership.
• An ability to develop and implement processes that will achieve budget results.
• To liaise with company representatives to maintain manufacturer standard requirements & KPI targets.
• Must have the drive and determination to deliver outstanding customer satisfaction with the overall objective of increasing turnover and profit to exceed set budgets.
• To have a hands‑on approach to manage, motivate and train staff to ensure the growth and development of the departments.
• Create, agree and control sales, merchandising, advertising and sales promotion plans to support the achievement of service department plans and budgets.

Skills

Aftersales management

Staff management

Customer service

Budgeting

Process development

Job description

Silcom Recruitment is seeking an experienced Aftersales Manager for a Reading-based client. The role supports the senior management team and focuses on optimizing aftersales processes across a small-site operation.

You will manage a team of 3 technicians, 2 apprentices and 2 service advisors, develop and implement processes to hit budgets, liaise with manufacturers on KPI targets, and drive customer satisfaction to increase turnover.