Assistant Aftersales Manager

Listers Group Limited; Coventry; On-site; GBP 36,000 - 60,000; Full time

Benefits offered by this job

33 days holiday

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Car servicing discount

Listers Benefits

Loyalty incentives

Staff referral scheme

In-house training

Company events

Job summary

Listers Group Limited in Coventry is seeking an Assistant Aftersales Manager at our Audi dealership. The role focuses on leading from the front to deliver the best possible service experience for customers, with a strong emphasis on outcomes and budgets.

Working hours are Monday to Friday 8am to 6pm, and Saturdays on a rota basis. An OTE of £60,000 is offered along with a company car and additional benefits.

Qualifications

• The ideal candidate will have previously worked as a Senior Service Advisor, Service Manager or Workshop Manager, but is looking for their first step into management.

Responsibilities

• To ensure the efficient and profitable operation of the service department
• To maximise departmental performance in line with market potentials through the sale of labour, parts and accessories
• To ensure that all manufacturers' policies and procedure are adhered
• Assist with planning, forecasting and delivering sales targets
• Managing and development of the team
• Growing workshop utilisation and efficiency
• Exceeding customer satisfaction
• Managing the smooth running and day to day activity of the Service Department

Job description

We are currently looking to recruit an Assistant Aftersales Manager at our Audi dealership in Coventry.

Working hours are Monday to Friday 8am to 6pm, and Saturdays on a rota basis. Benefits include the use of a company car and an OTE of £60,000.

In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.

Role and Responsibilities

You will need to be hands on in your approach to help support the Aftersales Manager in driving the department forward, ensuring targets are met and budgets are managed. You will also be versed in all aspects of the service department.

• To ensure the efficient and profitable operation of the service department
• To maximise departmental performance in line with market potentials through the sale of labour, parts and accessories
• To ensure that all manufacturers' policies and procedure are adhered
• Assist with planning, forecasting and delivering sales targets
• Managing and development of the team
• Growing workshop utilisation and efficiency
• Exceeding customer satisfaction
• Managing the smooth running and day to day activity of the Service Department

The ideal candidate will have previously worked as a Senior Service Advisor, Service Manager or Workshop Manager, but is looking for their first step into management.

What we offer

• 33 days holiday including bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There's a reason why this is the case, actually there's over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.