Aftersales Manager

RPR National; Wakefield; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Company car

Bonus £10,000+ per year

Job summary

RPR National in Wakefield is seeking an Aftersales/Service Manager to lead the service department at their West Yorkshire site. The role focuses on achieving service targets, budgeting, invoicing, and team development of Service Advisors, Technicians, and Parts Advisors.

The ideal candidate has current branded dealership experience, strong mechanical knowledge, and excellent customer service skills, with proven upsell abilities and cash handling experience.

Qualifications

• Proven experience in a current/recent branded dealership
• Mechanical knowledge relevant to the industry's equipment or machinery
• Excellent customer service skills with a professional and approachable demeanor
• Strong ability to upsell services or products effectively while maintaining customer trust
• Experience with cash handling procedures in a retail or service setting
• Exceptional organizational skills with attention to detail in managing schedules, records, and reports
• Effective communication skills to liaise with clients, team members, and vendors
• Ability to analyze operational data to identify areas for improvement

Responsibilities

• Manage the overall service department, ensuring timely and effective resolution of customer inquiries and issues
• Achieve service department budget and customer service targets
• Ensure accurate job costing and invoicing
• Control parts and materials to ensure profitability
• Improve customer satisfaction and retention
• Manage and develop a team of Service Advisors, Technicians, and Parts Advisors
• Work closely with brand partners and meet brand standards

Skills

Branded dealership experience

Customer service excellence

Upselling skills

Cash handling

Team leadership

Job description

Aftersales/Service Manager, Wakefield, West Yorkshire

NB: Only current/recent branded dealership experience will be considered

Reactive Permanent Recruitment are working with one of Yorkshires most successful and long established dealership groups. Due to expansion, our client seek an experienced Aftersales/Service Manager to work from their Wakefield site.

Aftersales/Service Manager package:

• Excellent starting salary of £45,000 per annum
• Fantastic unrivalled bonus - expected minimum £10,000 per annum
• Company car
• List of excellent company benefits
• Fantastic working environment operating from their prestigious Wakefield site

Responsibilities:

• Manage the overall service department, ensuring timely and effective resolution of customer inquiries and issues
• Achieve service department budget and customer service targets
• Ensure accurate job costing and invoicing
• Control parts and materials to ensure profitability
• Improve customer satisfaction and retention
• Manage and develop a team of Service Advisors, Technicians, and Parts Advisors
• Work closely with brand partners and meet brand standards

Requirements

• Proven experience in a current/recent branded dealership
• Mechanical knowledge relevant to the industry's equipment or machinery
• Excellent customer service skills with a professional and approachable demeanor
• Strong ability to upsell services or products effectively while maintaining customer trust
• Experience with cash handling procedures in a retail or service setting
• Exceptional organizational skills with attention to detail in managing schedules, records, and reports
• Effective communication skills to liaise with clients, team members, and vendors
• Ability to analyze operational data to identify areas for improvement

We look forward to hearing from you.

Key:

Service Manager, Service Leader, Service Supervisor, Snr Service Manager, Snr Service Supervisor, Aftersales Advisor, Snr Aftersales Advisor, Aftersales Manager, Wakefield, West Yorkshire