Aftersales Manager

Reactive Permanent Recruitment; Wakefield; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Company car

Excellent benefits

Bonus

Job summary

Reactive Permanent Recruitment are working with a long-established Wakefield dealership to appoint an Aftersales/Service Manager. You will lead the service department, drive profitability and ensure timely resolutions for customer inquiries.

The role requires branded dealership experience, leadership of Service Advisors, Technicians and Parts Advisors, and close collaboration with brand partners. Salary £45,000 with a realistic £10,000+ bonus and a company car, based at their Wakefield site.

Qualifications

• Proven experience in a current/recent branded dealership.
• Mechanical knowledge relevant to equipment or machinery.
• Excellent customer service and professional demeanor.
• Strong upselling ability while maintaining trust.
• Experience with cash handling procedures in retail or service.
• Exceptional organizational skills and attention to detail.
• Effective communication with clients, team members and vendors.
• Ability to analyse operational data to identify improvements.

Responsibilities

• Lead the service department to handle customer inquiries and issues.
• Meet service targets and department budget.
• Ensure accurate job costing and invoicing.
• Control parts and materials to maintain profitability.
• Improve customer satisfaction and retention.
• Develop and manage a team of Service Advisors, Technicians and Parts Advisors.
• Collaborate with brand partners and maintain brand standards.

Skills

Branded dealership experience

Mechanical knowledge

Customer service

Upsell

Cash handling

Organizational skills

Communication skills

Data analysis

Team leadership

Brand standards

Job description

Aftersales/Service Manager, Wakefield, West Yorkshire

NB: Only current/recent branded dealership experience will be considered

Reactive Permanent Recruitment are working with one of Yorkshires most successful and long established dealership groups. Due to expansion, our client seek an experienced Aftersales/Service Manager to work from their Wakefield site.

Aftersales/Service Manager package

• Excellent starting salary of £45,000 per annum
• Fantastic unrivalled bonus - expected minimum £10,000 per annum
• Company car
• List of excellent company benefits
• Fantastic working environment operating from their prestigious Wakefield site

Responsibilities

• Manage the overall service department, ensuring timely and effective resolution of customer inquiries and issues
• Achieve service department budget and customer service targets
• Ensure accurate job costing and invoicing
• Control parts and materials to ensure profitability
• Improve customer satisfaction and retention
• Manage and develop a team of Service Advisors, Technicians, and Parts Advisors
• Work closely with brand partners and meet brand standards

Requirements

• Proven experience in a current/recent branded dealership
• Mechanical knowledge relevant to the industry's equipment or machinery
• Excellent customer service skills with a professional and approachable demeanor
• Strong ability to upsell services or products effectively while maintaining customer trust
• Experience with cash handling procedures in a retail or service setting
• Exceptional organizational skills with attention to detail in managing schedules, records, and reports
• Effective communication skills to liaise with clients, team members, and vendors
• Ability to analyze operational data to identify areas for improvement

We look forward to hearing from you.

Key

• Service Manager
• Service Leader
• Service Supervisor
• Snr Service Manager
• Snr Service Supervisor
• Aftersales Advisor
• Snr Aftersales Advisor
• Aftersales Manager
• Wakefield
• West Yorkshire